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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,356 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

August 21, 2019

Quick and Easy Going Greeted us as soon we arrived to the lot, and helped us get a good deal on trading in our truck not to mention got us a great deal for the new one. De More

by alex.marquez872
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J R Gilvin
Aug 22, 2019 -

Frank Brown Auto and Truck Ranch responded

alex.marquez872, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 20, 2019

quick and efficient Met me at the drive quickly. They directed me to lounge and offered me a drink. I was told there were a couple of people in front of me, however it sh More

by Mlafon123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Just came in for service, Blake Silvas
Aug 20, 2019 -

Frank Brown Auto and Truck Ranch responded

Mlafon123, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 19, 2019

Fast, friendly, honest! I went in with specific a list of things I wanted, and they went above and beyond to get everything for me at the right price! More

by crthomas1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Aug 20, 2019 -

Frank Brown Auto and Truck Ranch responded

crthomas1225, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 19, 2019

Great experience!! Everyone was nice and helpful! They made sure I got what I wanted! The paperwork was fast and easy, and my car is beautiful!! Highly recommend. More

by federicomercades
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Aug 20, 2019 -

Frank Brown Auto and Truck Ranch responded

federicomercades, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 19, 2019

Oil Change, tire rotation 27 point safety check Dean greeted me at the service door, took my request and processed everything with the help of the technician in less than two hours. The experience w More

by Ginger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 20, 2019 -

Frank Brown Auto and Truck Ranch responded

Ginger, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 19, 2019

Nice people and a Honest deal My husband and I went by to just price a van, and not really to buy, but the deal and the Odessy sold itself. The sales department never hustled us o More

by lramirez493
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew and Michael
Aug 20, 2019 -

Frank Brown Auto and Truck Ranch responded

Iramirez493, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 17, 2019

Full Service Job The timeliness without having to make an appointment was a big plus. Less than an hour wait with a comfortable waiting room. Plus the convenience of t More

by GDog56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Aug 20, 2019 -

Frank Brown Auto and Truck Ranch responded

GDog56, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 16, 2019

Outstanding service every time Frank Brown service center always goes above and beyond to provide great automotive service. The cashier, Terry, always does an amazing job helping ke More

by TroyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Aug 20, 2019 -

Frank Brown Auto and Truck Ranch responded

TroyC, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 16, 2019

Great deal on a great car We purchased a used Malibu after a test drive. The sales associate listened to our wish list and worked with us to get the vehicle we wanted. I had no More

by Satisfied customer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Aug 20, 2019 -

Frank Brown Auto and Truck Ranch responded

Satisfied customer, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 16, 2019

Honest & Efficient Service Center Took my wife's Saturn in for diagnostics because the battery warning light lit up on the dashboard. They could have sold us an expensive alternator bu More

by Corona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Aug 16, 2019 -

Frank Brown Auto and Truck Ranch responded

Corona, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Aug 20, 2019 -

Frank Brown Auto and Truck Ranch responded

Corona, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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