Frank Brown Auto and Truck Ranch

Poor customer service Never able to get in touch with service, vehicle was returned filthy, parts are falling off one week later. Call placed to have someone return my cal Never able to get in touch with service, vehicle was returned filthy, parts are falling off one week later. Call placed to have someone return my call, no callback. Chatted online and discussed my concerns, still no call. Called and spoke with "manage" transferred to a voice mail. More

Very good! The visit was great! Everyone was friendly and helped ful.. The experience was great and courteous from sale to finance, they all worked together t The visit was great! Everyone was friendly and helped ful.. The experience was great and courteous from sale to finance, they all worked together to satisfy me. More

Will not be going back Had a horrible experience. We live 80 miles from the dealership, and took my wife’s car in for a minor repair on the spare tire mount. When they close Had a horrible experience. We live 80 miles from the dealership, and took my wife’s car in for a minor repair on the spare tire mount. When they closed for the evening they had not started and did not tell her that it wouldn’t be done that day. Long story short they stranded my wife and two young kids in Lubbock without a vehicle and 80 miles from home. If they would have told us it wasn’t going to be done it would have been no big deal we would have simply brought it back another day. More

Great Job The transmission service is exactly what my vehicle needed. It drives like it when it was new it was a great experience and would use them again. Tha The transmission service is exactly what my vehicle needed. It drives like it when it was new it was a great experience and would use them again. Thank you More

Awesome customer service Jack and Steve made sure I got the car I wanted within my price range. They were very personable. Jack advised me to always ask the car salesman if th Jack and Steve made sure I got the car I wanted within my price range. They were very personable. Jack advised me to always ask the car salesman if they have any demos. Thought that was some good advice. More

New purchase Listened very well to what we were looking for and brought up the perfect car for us first time for a test drive. We had test driven pretty much all Listened very well to what we were looking for and brought up the perfect car for us first time for a test drive. We had test driven pretty much all other compact SUV brands already, prior to the CRV. Dan was knowledgeable and patient explaining all the new technology, as we were going from a 1996 Jeep with a cassette tape deck to all the new functions available in a 2019. In addition, there was minimal hail damage, which was pointed out to us. We may not have noticed it, so, an honest disclaimer. We would highly recommend Dan Bryant salesman, and Frank Brown dealership. More

Thorough and quick They always do a great job. Pleasant waiting area and the job never takes too long. I always get my oil changed here. It’s less than doing it myself They always do a great job. Pleasant waiting area and the job never takes too long. I always get my oil changed here. It’s less than doing it myself More

Went somewhere else. Sad cause I bought there I have bought 2 vehicles from you in the last year. I called the day before trying to schedule service, but the phone operator told me to just bring i I have bought 2 vehicles from you in the last year. I called the day before trying to schedule service, but the phone operator told me to just bring it in. I mentioned it was for oil change, but also needed the rear end looked at. 2019. She said again just bring it in. I showed up the next day and the advisor told me they could do the oil change and it would be 1.5 hrs,but I would need to leave it for the day or bring it back again after 2:30 to check the rear end. I really don’t have the entire day to spend, so I took it somewhere else for the oil change and the rear ended still needs service. Not sure where I will go with that. More

New vehicle Easy purchase and polite sales and support staff, were willing to listen and address concerns. Flexible hours to do business around my work/ family sc Easy purchase and polite sales and support staff, were willing to listen and address concerns. Flexible hours to do business around my work/ family schedule More

New Honda Passport purchase Phillip was great and listened to my wants and needs perfectly. He showed me the available Passport models I was looking for. After the purchase he to Phillip was great and listened to my wants and needs perfectly. He showed me the available Passport models I was looking for. After the purchase he took the time to go over the car’s in and outs. Everyone at the dealer was friendly and courteous and my wife and I love our new Honda. More