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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,356 reviews
September 02, 2019
Took a couple trips but finally made a deal. We have bought vehicles locally where we are from. This was the first time buying out of state. Our salesman Brian Coke was outstanding and will look We have bought vehicles locally where we are from. This was the first time buying out of state. Our salesman Brian Coke was outstanding and will look forward to doing business with him in the future. Sincerely, The Lunas Dexter,NM More
by MELLISSAL53
Verified CustomerEmployees Worked With
Brian Cole
September 02, 2019
Recall and warranty work Dean was great. He got us in and out. Terry the cashier was great also. The service techs were also very professional. I would highly recommend Frank Dean was great. He got us in and out. Terry the cashier was great also. The service techs were also very professional. I would highly recommend Frank Brown for repairs More
by Mpoling
Employees Worked With
Terry, Dean
September 02, 2019
Fantastic Service I had to have my car serviced and inspected. They told me it would be an hour and a half wait time - they did everything I need in less than an hour, I had to have my car serviced and inspected. They told me it would be an hour and a half wait time - they did everything I need in less than an hour, on the Friday before Labor Day at 10AM! It doesn’t get much better than that! More
by jphegs
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria
September 02, 2019
Comfortable sales experience Very pleased with the Touring CR-V. However Honda link is not working with my iPhone 8’s or 6. Dan/salesman is very friendly and professional. Very pleased with the Touring CR-V. However Honda link is not working with my iPhone 8’s or 6. Dan/salesman is very friendly and professional. More
by Sheltonshivers
Employees Worked With
Dan Bryant
August 30, 2019
I waited longer than I expected There was a mix up and a breakdown in communication between departments that caused the long wait but it was taken care of. Other than that, 5 stars. There was a mix up and a breakdown in communication between departments that caused the long wait but it was taken care of. Other than that, 5 stars. More
by Allen
Employees Worked With
I dont know
August 30, 2019
Excellent Phil worked out a quick and fair deal. Really appreciated the care and Phil went above and beyond for us. Thank you Phil and Frank Brown Auto. Looking Phil worked out a quick and fair deal. Really appreciated the care and Phil went above and beyond for us. Thank you Phil and Frank Brown Auto. Looking forward to future deals. More
by smort
Employees Worked With
Philip Jansen
August 29, 2019
Good quick service by efficient personnel Treated as though my business was appreciated Service was performed promptly. Sammy Perez was my associate and acted in a professional manner fitt Treated as though my business was appreciated Service was performed promptly. Sammy Perez was my associate and acted in a professional manner fitting for his position More
by PATDAVIDJONES
Employees Worked With
Sammy Perez
August 29, 2019
Very satisfied return customer! I am a very satisfied return customer! I would not even consider taking my 2016 Honda CRV anywhere else for service. Courteous personnel, timely se I am a very satisfied return customer! I would not even consider taking my 2016 Honda CRV anywhere else for service. Courteous personnel, timely service and a comfortable, clean waiting area. Not to mention the delicious hot popcorn! More
by skfoshee41
Employees Worked With
Terry
August 28, 2019
Really great experience This is our third vehicle purchased at Frank Brown. We are so pleased with the service and the vehicle selections. We will return to this dealership This is our third vehicle purchased at Frank Brown. We are so pleased with the service and the vehicle selections. We will return to this dealership in the future. More
by TINAJORDAN1207
Employees Worked With
Brian Cole
August 27, 2019
Best experience purchasing a vehicle The best experience I ever had buying a new vehicle. Phil was great, no pressure and very knowledgeable. I would recommend stopping here to people lo The best experience I ever had buying a new vehicle. Phil was great, no pressure and very knowledgeable. I would recommend stopping here to people looking for a car. More
by HAWKE
Employees Worked With
Phillip Richardson
