Frank Brown Auto and Truck Ranch

Terrific and quick! The manager and Phil worked together great! Deal was quick and painless! I would recommend this dealership to others! I really love my new CRV! The manager and Phil worked together great! Deal was quick and painless! I would recommend this dealership to others! I really love my new CRV! More

Recommended $1500 worth of work for a working part I went to Frank Brown with a power steering leak, and was told I’d need the entire power steering rack replaced ($1000-$1500 depending on who you ask) I went to Frank Brown with a power steering leak, and was told I’d need the entire power steering rack replaced ($1000-$1500 depending on who you ask). I called around to other mechanics to get a second opinion and was told by another place that all I needed were new O-rings (<$100), not a whole rack. My power steering system was otherwise completely fine. Stay away!! More

Car shopping Blake was very friendly answered all our questions about the car. Showed us how to use everything in the car. Let us test drive the car by ourselves Blake was very friendly answered all our questions about the car. Showed us how to use everything in the car. Let us test drive the car by ourselves More

Disappointed with workmanship of the exhaust system If I had not felt obligated to purchase the 2019 SLT 2 Acadia ordered from Oklahoma, I may have purchased a 2019 Denali Acadia. At the dealership, If I had not felt obligated to purchase the 2019 SLT 2 Acadia ordered from Oklahoma, I may have purchased a 2019 Denali Acadia. At the dealership, I had only test driven a Denali Acadia so when I picked up the 2019 SLT 2 Acadia and drove it off the lot, I was a bit disappointed. In my opinion, my 2019 Acadia SLT2 purchase is a step down from the 2015 SLT 2 Acadia that I traded had many more features. Upon picking up the new 2019 SLT 2 Acadia, it had only been washed and not been detailed and soiled areas remained throughout the vehicle. We also noticed that the workmanship on the exhaust system is poorly made. Traveling to Fort Worth may have been a better option for me as I was going through the purchasing process instead of paying over $200 for an Acadia to be driven from Oklahoma. Today is Sept. 9 and I picked up the 2019 vehicle on July 20, 2019 and the dealership hasn't received my plates from Oklahoma. This is my 3rd SLT 2 Acadia that I have purchased and I will consider purchasing my 4th Acadia at a different dealership in the future if the dealership doesn't have the color or features that I desire. I had been communicating with a rep. from a dealer in Levelland but decided to purchase the vehicle in Lubbock. More

Great Experience Phillip was great to work with while we were car shopping. He was patient and very informative. I would highly recommend him to future Honda shoppers. Phillip was great to work with while we were car shopping. He was patient and very informative. I would highly recommend him to future Honda shoppers. More

The entire process went really well. We got a very fair deal JR Gilvin & the rest of the staff made it really easy throughout the entire process. We were just looking to start with, but J R was able to get us su JR Gilvin & the rest of the staff made it really easy throughout the entire process. We were just looking to start with, but J R was able to get us such a great deal, we just couldn’t pass it up. More

Bought a new car, great experience and customer service I did not hesitate to give this five stars. I bought a new car and Phillip Richardson was very helpful, friendly, and knowledgeable. He treated my par I did not hesitate to give this five stars. I bought a new car and Phillip Richardson was very helpful, friendly, and knowledgeable. He treated my parents and I very kindly. He answered all of my questions. Everyone else at Honda was very friendly and helpful too. Emilio Rocha also provided fantastic customer service and great help. More

Awesome experience with great people! This is our third vehicle from Frank Brown. We always work with Blake and his manager Dylan. They always take care of us and ensure our experience was This is our third vehicle from Frank Brown. We always work with Blake and his manager Dylan. They always take care of us and ensure our experience was seamless. We highly recommend Frank Brown, Blake and Dylan when purchasing a new vehicle! More

Good service at a fair price Brought my Terrain in for a factory recall on the infotainment screen. While there I ordered an oil change and vehicle condition inspection. The price Brought my Terrain in for a factory recall on the infotainment screen. While there I ordered an oil change and vehicle condition inspection. The price for the oil change was competitive with the quick change shops in town but came with the assurance of a GMC dealership inspection. As always the service writers were very friendly. More

Satisfied Terry has great customers service great hours, fast and accurate service, very comfortable waiting area , Reyna is very knowledgeable or the inventory Terry has great customers service great hours, fast and accurate service, very comfortable waiting area , Reyna is very knowledgeable or the inventory and parts there More