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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,356 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

September 13, 2019

Service! I brought my old Honda in for a recall. Other dealerships told me there was an extensive weight due to a back ordered part. Frank Brown service cente More

by Dia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure - guy in office with mustache and possibly Hispanic, tan, mechanic , Ricardo Alegria, Albert Botello
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

Dia, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 13, 2019

Very satisfied From the phone call, to the drive up. They place was easy and well worth my time. They handle my car with great care and showed they they really know More

by T60cis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria, Albert Botello
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

T60cis, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 12, 2019

If you make a mistake, just own it Sammy has worked on my card before and had done a good job. This time he had my car for 5 or 6 days BEFORE starting the work and when I confronted him More

by BC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sammy
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

BC, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. .Please feel free to contact me at 806-796-7777. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 12, 2019

Fast Deal We contacted Dan the first day after bank settlement, car was released right away. Dan was accommodating and answer all our queries straightforward. V More

by sae2mae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

sae2mae, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

September 11, 2019

Oil change They were friendly and take care of my needs when I come for any reason. They let me know if there busy and if I need to come another day. Always read More

by jsb4acre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean -Terry
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

jsb4acre, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 11, 2019

Great, friendly service Though I had a bit of a wait, my visit was fairly easy. The men who helped me were very good about communicating with me and also helping get my vehic More

by Landry Thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

Landry Thompson, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 11, 2019

Oil change Service was quick, follow up call was good, handle a couple of smaller issues at the same time. They have had to do extensive work on it before. Too More

by anson.thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie, Albert Botello
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

anson.thompson, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 09, 2019

Prompt and professional Great service with minimal haggling. Happy to have met Freddy to help me with my purchase and delivery of my new car. Thanks for everything More

by walkertowing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy
Sep 10, 2019 -

Frank Brown Auto and Truck Ranch responded

walkertowing, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 09, 2019

Frank Brown Honda has always serviced my Odyssey. I have always been treated fairly and the service department personnel are always friendly and a pleasure to work with. I have never had a negative e More

by StanTheMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in the Service Writer that assisted me.
Sep 10, 2019 -

Frank Brown Auto and Truck Ranch responded

StanTheMan, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 09, 2019

problem solved Problem was fixed & no longer exists. Problem was fixed and no longer exists. Problem was fixed and no longer exists.. Problem was fixed and no longer More

by gadams880
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Sep 10, 2019 -

Frank Brown Auto and Truck Ranch responded

gadams880, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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