
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Service! I brought my old Honda in for a recall. Other dealerships told me there was an extensive weight due to a back ordered part. Frank Brown service cente I brought my old Honda in for a recall. Other dealerships told me there was an extensive weight due to a back ordered part. Frank Brown service center said they were just replacing the entire airbag due ti the safety issues. They also gave me an excellent price on a radiator flush. They also helped me with a remote programming issue at no charge I have never experienced such awesome service at a dealership. More
Very satisfied From the phone call, to the drive up. They place was easy and well worth my time. They handle my car with great care and showed they they really know From the phone call, to the drive up. They place was easy and well worth my time. They handle my car with great care and showed they they really know how to treat people. Respect all the way around. Thank you guys More
If you make a mistake, just own it Sammy has worked on my card before and had done a good job. This time he had my car for 5 or 6 days BEFORE starting the work and when I confronted him Sammy has worked on my card before and had done a good job. This time he had my car for 5 or 6 days BEFORE starting the work and when I confronted him on it he blames it on me! Fact is... He overlooked it.. He made a mistake. I can forgive that if someone owns their mistake.. But it's pretty frustrating if they don't accept responsibility. If you take your car there the burden is on you for clear communication and expectations. More
Fast Deal We contacted Dan the first day after bank settlement, car was released right away. Dan was accommodating and answer all our queries straightforward. V We contacted Dan the first day after bank settlement, car was released right away. Dan was accommodating and answer all our queries straightforward. Very fast deal. Highly recommended. More
Oil change They were friendly and take care of my needs when I come for any reason. They let me know if there busy and if I need to come another day. Always read They were friendly and take care of my needs when I come for any reason. They let me know if there busy and if I need to come another day. Always ready to help. More
Great, friendly service Though I had a bit of a wait, my visit was fairly easy. The men who helped me were very good about communicating with me and also helping get my vehic Though I had a bit of a wait, my visit was fairly easy. The men who helped me were very good about communicating with me and also helping get my vehicle fixed at the lowest cost possible. I was satisfied by my experience. More
Oil change Service was quick, follow up call was good, handle a couple of smaller issues at the same time. They have had to do extensive work on it before. Too Service was quick, follow up call was good, handle a couple of smaller issues at the same time. They have had to do extensive work on it before. Took a couple of visits because it was an intermittent problem, but all is good now. More
Prompt and professional Great service with minimal haggling. Happy to have met Freddy to help me with my purchase and delivery of my new car. Thanks for everything Great service with minimal haggling. Happy to have met Freddy to help me with my purchase and delivery of my new car. Thanks for everything More
Frank Brown Honda has always serviced my Odyssey. I have always been treated fairly and the service department personnel are always friendly and a pleasure to work with. I have never had a negative e I have always been treated fairly and the service department personnel are always friendly and a pleasure to work with. I have never had a negative experience at Frank Brown Honda and my Odyssey now had has a 175,000 miles. I highly recommend this dealership More
problem solved Problem was fixed & no longer exists. Problem was fixed and no longer exists. Problem was fixed and no longer exists.. Problem was fixed and no longer Problem was fixed & no longer exists. Problem was fixed and no longer exists. Problem was fixed and no longer exists.. Problem was fixed and no longer exists. More