
Frank Brown Auto and Truck Ranch
Lubbock, TX
Filter Reviews by Keyword
By Type
Showing 4,356 reviews
So happy with my new car! Buying my new car at Frank Brown was a great decision! They were super friendly and helpful! I would definitely recommend going here to get a new car Buying my new car at Frank Brown was a great decision! They were super friendly and helpful! I would definitely recommend going here to get a new car or truck!! More
Sold me a lemon and told me to go screw myself Don’t me a lemon and told me to go screw myself that it was my problem. Do not buy a vehicle from this place Don’t me a lemon and told me to go screw myself that it was my problem. Do not buy a vehicle from this place More
Engine service light on. Thursday after work I started my truck to go home and my engine service light came on. I took my truck in on Friday around 0730 to 0745 to get the pro Thursday after work I started my truck to go home and my engine service light came on. I took my truck in on Friday around 0730 to 0745 to get the problem taken care of. I was informed by Ricardo that they probably couldn't get to it before next Wednesday. So Ronny made out a ticket of the problem. I brought the truck in around 0745 Wednesday. I got my truck back Thursday evening. On Wednesday I asked if there was a loaner vehicle. Answer: No, Mr. Powell we only have one loaner per service manger. This was an issue I addressed with the New Car Sales Manager when I purchased my truck. The question I was asked. "What makes you so special." I feel every customer is special if you want their loyalty to purchase another vehicle. More
Experience, gentile and helpfulness Mr Ramon Constancio is a great sales person,him help me to take the best options that cover my needs gentile,experienced and no pressure and speciall Mr Ramon Constancio is a great sales person,him help me to take the best options that cover my needs gentile,experienced and no pressure and specially on my own language Espanol, thanks More
Very good El trato de Ricardo conmigo fue muy bueno me ayudo mucho y me ayudo a encontrar el plan de pago que yo quería fue excelente El trato de Ricardo conmigo fue muy bueno me ayudo mucho y me ayudo a encontrar el plan de pago que yo quería fue excelente More
Great experience! Your employees were patient and thoughtful enough to help with our situation. They took their time to find us the perfect deal and we appreciate David Your employees were patient and thoughtful enough to help with our situation. They took their time to find us the perfect deal and we appreciate David so much! More
I only take my Honda to Frank Brown. The guys in the service center, Dean & Tony are awesome! Terry was great about checking me out. 10/10 would recommend. I will always take my Honda to The guys in the service center, Dean & Tony are awesome! Terry was great about checking me out. 10/10 would recommend. I will always take my Honda to Frank Brown! More
Great experience. I took my car in for maintenance service. Customer service was excellent and car techs took care of me in a reasonable time. Very satisfied with my ex I took my car in for maintenance service. Customer service was excellent and car techs took care of me in a reasonable time. Very satisfied with my experience at Frank Brown. More
FAST repair and service! I took my car in at the hour I was told the service center opened. I was surprised that I was the first car there that morning. I left and was surpris I took my car in at the hour I was told the service center opened. I was surprised that I was the first car there that morning. I left and was surprised that within 40 minutes they called to tell me what part needed replacing. I was happily surprised again at how quickly the repair plus an oil change were completed. The awful sound was finally gone. If only I'd taken my car in sooner! More
Service They got my van in just before 5 PM and serviced it quickly. They were very friendly people. Fast service. I was surprised at the descent price They got my van in just before 5 PM and serviced it quickly. They were very friendly people. Fast service. I was surprised at the descent price More