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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,356 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

September 16, 2019

So happy with my new car! Buying my new car at Frank Brown was a great decision! They were super friendly and helpful! I would definitely recommend going here to get a new car More

by ckbyrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Castro
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

ckbyrd, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 16, 2019

Sold me a lemon and told me to go screw myself Don’t me a lemon and told me to go screw myself that it was my problem. Do not buy a vehicle from this place More

by frazier.brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phillip Richardson
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

frazier.brandon, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Please feel free to contact me at 806-796-7777. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 16, 2019

Engine service light on. Thursday after work I started my truck to go home and my engine service light came on. I took my truck in on Friday around 0730 to 0745 to get the pro More

by BOBANDJANETPOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

BOBANDJANETPOW, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 16, 2019

Experience, gentile and helpfulness Mr Ramon Constancio is a great sales person,him help me to take the best options that cover my needs gentile,experienced and no pressure and speciall More

by DIAMANTEAZU176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RAMON CONSTANCIO
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

DIAMANTEAZU176, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

September 16, 2019

Very good El trato de Ricardo conmigo fue muy bueno me ayudo mucho y me ayudo a encontrar el plan de pago que yo quería fue excelente More

by Leonel rtega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

Leonel rtega, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 16, 2019

Great experience! Your employees were patient and thoughtful enough to help with our situation. They took their time to find us the perfect deal and we appreciate David More

by castillojulia69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wilde, Mike (finance)
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

castillojulia69, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 16, 2019

I only take my Honda to Frank Brown. The guys in the service center, Dean & Tony are awesome! Terry was great about checking me out. 10/10 would recommend. I will always take my Honda to More

by harrisonbrockellibee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean, Tony, Terry
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

harrisonbrockellibee, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 15, 2019

Great experience. I took my car in for maintenance service. Customer service was excellent and car techs took care of me in a reasonable time. Very satisfied with my ex More

by antonio.ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Terry
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

antonio.ruiz, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 14, 2019

FAST repair and service! I took my car in at the hour I was told the service center opened. I was surprised that I was the first car there that morning. I left and was surpris More

by peggy.aguilar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

peggy.aguilar, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 13, 2019

Service They got my van in just before 5 PM and serviced it quickly. They were very friendly people. Fast service. I was surprised at the descent price More

by Teleos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

Teleos, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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