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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,356 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

September 19, 2019

Excellent service The sales man was very friendly and not pushy at all. The sales manager was likewise! Even the financing manager. Overall business was very good! More

by lubbockdesciple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Castro
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Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

lubbockdesciple, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 18, 2019

Darrin’s review Although the problem wasn’t fixed. I will still come back. I trust all of the people atFrank Brown and have always been treated great. More

by DARRINSTEPHENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
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Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

DARRINSTEPHENS, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 18, 2019

Great service department. The Service Department at Frank Brown Honda is very outstanding. The personnel are very friendly and take care of all our work requests in a very tim More

by robdebralovett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not have their names.
Report | Print
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

robdebralovett, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 18, 2019

Pleasant and quick Quick turn around on servicing my 2016 Honda Pilot, less money than I anticipated. The ride back to my house was quick, pleasant and efficient. More

by DONNIEDITTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Report | Print
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

DONNIEDITTO, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 18, 2019

Smooth sailing Transacting with one of their salesmen, John Cary is awesome. He is accomodating and very transparent to us. Overall, two thumbs up for the service. More

by yflores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cary
Report | Print
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

yflores, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

September 18, 2019

One Leas Thing Great job. Kind and ask all the right questions. Service area is comfortable and clean. Very quick service and prices are reasonable. Would recommend More

by Nathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

Nathan, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 18, 2019

Great inventory! Nice clean vehicles Easy to buy from. Great trade in value. Was quick and easy to get in and find the vehicle we wanted! Very professional atmosphere. A+ More

by davidrenee11403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Report | Print
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

davidrenee11403 , Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 17, 2019

Wonderful and great service Frank Brown employees are very friendly I do reccomend to get your car service at Frank Brown the price is reasonable and they dont take long doing th More

by Ngalindo77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

Ngalindo77, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 16, 2019

New truck My experience at FB was wonderful. The whole processes was quick and easy thanks to everyone that helped. Especially Dayne Orielly. Would and will rec More

by cyndybyrd007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Report | Print
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

cyndybyrd007, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 16, 2019

3rd oil change for truck Great customer service, asked why I was there, needed an Oil change and tires rotated. Waited there until complete, did not wait long at all More

by AJSALAS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

AJSALAS10, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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