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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,356 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

September 23, 2019

great sales department Leasing our new CRV was a wonderful experience. I would like to thank Blake Silvas for his help and experience. Dylan was also very helpful. More

by robdebralovett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Sep 26, 2019 -

Frank Brown Auto and Truck Ranch responded

robdebralovett, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda CR-V and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

September 23, 2019

Great service and car I gave Frank Brown Honda a 5 start because I have bought 2 odyssey’s from here and both times the salesmen were great and informative. I have never b More

by pacapitalholdings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Sep 26, 2019 -

Frank Brown Auto and Truck Ranch responded

pacapitalholdings, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

September 21, 2019

Vehicle Purchase Dealership had the vehicle we were interested in purchasing. Sales person was knowledgeable and answered all questions. Staff was all friendly. Ple More

by gcpgocats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Rocha, Dan Bryant
Sep 26, 2019 -

Frank Brown Auto and Truck Ranch responded

gcpgocats, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 21, 2019

Great service As usual, the personnel of the service department were efficient, courteous and professional. Dean and co-workers are excellent and always helpful. Th More

by rjlascano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Sep 26, 2019 -

Frank Brown Auto and Truck Ranch responded

rjlascano, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 21, 2019

Met with a smile, fast service. Pay and go. Great job! I use the service department regularly for oil. Changes and other maintenance on my 2015 accord. Always met with courtesy and a smile. Usually in More

by terrycekirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Terry
Sep 26, 2019 -

Frank Brown Auto and Truck Ranch responded

terrycekirk, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 21, 2019

I never worry when I use Honda Service @ Frank Brown When anything goes wrong with my 2011 Honda, I always take it to the Honda service department. In all the years I have gone, as a woman it feel so go More

by judmae49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in the office. Dean in Service.
Sep 26, 2019 -

Frank Brown Auto and Truck Ranch responded

judmae49, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 20, 2019

Service Department I came in for an oil change, Honda service department was very professional (Tony and Terry) and the price was excellent!! I will definitely use this More

by rhettraider89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony and Terry
Sep 20, 2019 -

Frank Brown Auto and Truck Ranch responded

rhettraider89, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 19, 2019

Non pressure sale I t was the easiest vehicle buying experience that I have ever been at. They don’t sale you a vehicle , when you find the one you want test drive it More

by sfcthack49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brain Cole and John
Sep 20, 2019 -

Frank Brown Auto and Truck Ranch responded

sfcthack49, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

September 19, 2019

Great GMC dealer I had problems at another dealer in the area. So I decided to try a different one. I have had my Chevrolet Highcountry worked on twice in the last ye More

by R E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy and Ronnie in the service department.
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

R E, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 19, 2019

Always impressed with the customer service! Tony and his team took the stress out of a very stressful situation. My car died and had to be towed to the dealership. The repair was quick and easy. More

by loyaltoFrankBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

loyaltoFrankBrown, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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