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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,356 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

October 02, 2019

Friendly and Efficient The service was very fast and efficient. All of the employees that I met were helpful, happy, and extremely welcoming. I feel very comfortable coming More

by marissakay19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

marissakay19, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

Honest Went in for regular oil change -- codes showed that I was do for a tire rotation and a brake flush. Dean came in less than five minutes after I had go More

by aledbetter53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry and Dean
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

aledbetter53, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

Outstanding, as always Quick, well done, Friendly. Everyone works hard to make sure my needs and concerns are taken care of promptly, and I’m kept informed consistently. More

by eddiestlmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean (service mgr), Terry (cashier)
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

eddiestlmo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

Christy Hernandez Always friendly and thorough. Never disappointed when i go there. So glad I bought my vehicle at Frank Brown and will continue to service it there. More

by safetyGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie, idk the mans name that cashes us out or the driver of the van. Can’t remember. All are GREAT
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

safetyGirl, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

Amazing purchase experience. Keinan was very professional, positve, and friendly. He took the time to explain the technology that the new vehicle has. The 2020 Terrain had all t More

by JanaleeMc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

JanaleeMc, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC Terrain and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 02, 2019

oil change service I had two vehicles serviced that day quick service, friendly technicians price. I have purchased 3 vehicles from this dealership in the past 9 years More

by jerrybarrier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley, Ricardo Alegria
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

jerrybarrier, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 01, 2019

Great Service They made the processes very fast and efficient. They were friendly and made sure I understood the car and its features. Great place to buy my car. More

by LIANAMED00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson, Dan Bryant
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

LIANAMED00, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 01, 2019

Great service Everyone was very professional taking care of the recall on my vehicle I was in and out within an hour, I would recommend frank brown to anyone and wi More

by avitiajavier44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N\A
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

avitiajavier44, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 01, 2019

My buying experience Ramon Constancio was my main reason for buying from you. He met me on the lot as I pulled up. He showed concern for what I was looking for. He was ver More

by jamiehanks63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

jamiehanks63, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 01, 2019

Amazing! I loved the way he treated us while he saw us in the lot. There was nothing less than treating nicely. Not once were they rude when we would be very a More

by ROXXY_DOGS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

ROXXY_DOGS13, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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