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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,356 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

October 03, 2019

Great, super fast service! I didn’t have an appointment, but hoped that I could get out by 10am if I was there waiting at 7 am. The service advisor was very fast and polite. T More

by Helen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry, the cashier
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

hELEN, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 03, 2019

Oil change They always do a great job when changing the oil in my car. Everyone is kind and I never feel like I am being taken advantage of. More

by aubreyguess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean loveless, tony vierra, terry
Oct 04, 2019 -

Frank Brown Auto and Truck Ranch responded

aubreyguess, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

Great service! The FB Service Dept. did an excellent job on my last visit! I had a female service advisor with a fabulous customer service attitude, and she got me i More

by ms.michele.campbell@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry and female service advisor
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

C.M. Campbell, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

Good o'l fashion service I took my daughters vehicle to have service. The staff at Frank Brown acknowledge me even while I waited for the service writer to write up a work ord More

by camacho0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria, Albert Botello
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

camacho0, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

They got me in and out quick These guys got me in and out and taken care of in a timely manner. Very satisfied. Dean and Terry took good care of me. More

by tbrent069
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean and Terry in service
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

tbrent069, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 02, 2019

Awesome service! I have been taking my Civic to Frank Brown for six years and have always gotten excellent service. I've been treated with dignity and respect. Ever More

by karenj1257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry(cashier)
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

karenj1257, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 02, 2019

Quick turn around time. I took my Honda Civic in for a recall on the airbag inflator. Work was done in 45 minutes and I was on my way. More

by DONNA.JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

DONNA.JONES, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 02, 2019

oil change I had two vehicles serviced that day quick service, friendly technicians price. I have purchased 3 vehicles from this dealership in the past 9 years More

by jerrybarrier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

jerrybarrier, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

New car purchase I always call salesman, John Cary, when I want a new Honda, Got great service and price on new CRV. I have bought 7 new Hondas since 2008 and plan to More

by burton1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cary
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

burton1, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 02, 2019

Friendly Staff Thank you Ronnie for being understanding towards my situation with my vehicle. I was able come back and get my vehicle since it was going to be a cou More

by emsuzypool
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronnie
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

emsuzypool, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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