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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,356 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

October 14, 2019

They got right down to business, and got the deal done. Got there right before closing hrs. The sales person came out and didn’t worry about time of the day. He said we could make deal if I was interested. More

by Juanito1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

Juanito1974, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 14, 2019

Straightforward experience The salesperson helped me learn about the different models so I could choose the one that best meets my needs. There were no games about pricing, and More

by MARIKA.PINEDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

MARIKA.PINEDA, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 14, 2019

Great service Needed a couple of things done on my car and i assumed it would take at least a day to get it done but it took less than 4 hours. Awesome More

by Steve W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony viera
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

Steve W, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2019

Fun, enjoyable and relaxing! Sometimes buying a car can almost seem like a chore, Brain and all the folks at Frank Brown make it such an enjoyable and no pressure experience. Defi More

by tile-more
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

tile-more, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2019

Fast, friendly and great price! I had traveled from out of state when my alert came up that service was due, went in for an oil change and tire rotation, took no more than half an ho More

by griego5262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

griego5262, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2019

Service Got in fast and efficient shuttle awesome service driver very friendly Terry that checked car out was also efficient and friendly He found y ser More

by purplerives
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry and the person driving shuttle
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

purplerives, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2019

Oil change We received Very quick and fast service We were in and out in about 40 minutes We had Great service and friendly service people thank you Honda More

by tjkkoala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

tjkkoala, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 13, 2019

Good car buying experience This was a refreshing experience dealing honest and fair people. The salesman was very professional and went out of his way to help any way he could. More

by mriedhammer56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Cole
Oct 13, 2019 -

Frank Brown Auto and Truck Ranch responded

mriedhammer56, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 11, 2019

Excellent service on car & checking out Car care was excellent & Terry checking me out was outstanding always. Do not know person who took care but was very nice and very helpful More

by suzannepeterscarlton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man taking money- Terry is always helpful in explaining service done & charges
Oct 13, 2019 -

Frank Brown Auto and Truck Ranch responded

suzannepeterscarlton, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 11, 2019

Frank brown review Service was done fast with no hassle went above and beyond the minimal service needed. Would recommend Frank Brown auto dealer and service department More

by Mchavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry service consultant
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

Mchavez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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