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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,276 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,276 reviews

February 04, 2024

No No no no no no no no no no no no no No no More

by robert@bbahomeslubbock.com
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Jansen
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

February 03, 2024

All of the employees are always kind and professional. I would recommend them any time to anyone. More

by JHKIM1209
Recommend Dealer
Yes
Employees Worked With
I don't know but all of them were so kind and professional.
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 03, 2024

Got me in and out quickly Pricing was reasonable and quality of service was excellent More

by kerry9
Recommend Dealer
Yes
Employees Worked With
Hispanic Man on the Honda team in Maintenance
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 03, 2024

Very nice and easy to deal with. Great salesman Awesome to deal with Amazing experience More

by benitez95
Recommend Dealer
Yes
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 03, 2024

Just good . More than expected They called back to let me know I may need to replace tires soon More

by dmangold0
Recommend Dealer
Yes
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 03, 2024

Very nice, very helpful, very understanding Even when there was an unexpected problem he took care of it quickly and easily More

by Wilde.trenton
Recommend Dealer
Yes
Employees Worked With
Dean
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 02, 2024

Philip was so amazing and easy to work with would highly recommend him to anyone looking for a new or used vehicle at Frank brown we appreciated everything he did for us thanks again. More

by martensh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

February 02, 2024

Philip Jansen was a great sales man, he made the process quick and an easy! Would highly recommend him for your buying experience More

by cooperguffey17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

February 02, 2024

Very courteous The guys were very friendly as soon as I pulled up. Did not take long at all taking my car and when picking up my car, it was fast as well More

by ddaj96
Recommend Dealer
Yes
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 01, 2024

Frank Brown Honda greets you with a welcoming environment and a pleasant, helpful staff. We were appreciative of all facets of our journey with Frank Brown - from meeting/working with Dee, to learning about/ More

by cpfanmiller
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanndra Mathes
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Feb 01, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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