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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

November 05, 2019

New vehicle purchase Paul Vera was very knowledgeable of GMC products. He worked to find what I wanted. He went the "extra miles" literally to pick up the title to my tra More

by Lynda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Vera and Steven Lunday
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Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

Lynda, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

November 05, 2019

Came in for an oil change I came in for an oil change and they found 2 recalls on my car, which they went ahead and fixed. It saved me a trip back! More

by Marilee Bray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m sorry-I don’t remember the man’s name.
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Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

Marilee Bray, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 05, 2019

Great! Experience! Thank you for a great experience in purchasing this new car! Met all my criteria! Will recommend to others! Blake was very knowledgeable of stock and More

by lublorie12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael and Dillion, Blake Silvas
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Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

lublorie12, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 04, 2019

Oil change Great service! A very good experience. They made this very easy and painless! My weight was not long at all. Was very pleased with my visit More

by ppunchard2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

ppunchard2, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 01, 2019

It was a pleasant experience I appreciate the professionalism of all individuals in the dealership, especially Phil Richardson! I have had my previous cars serviced there and the More

by hobwam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Nov 01, 2019 -

Frank Brown Auto and Truck Ranch responded

hobwam, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 01, 2019

Great Experience The staff at this dealership were wonderful! They took great care of My car. They were very friendly & courteous to me. I needed a specific part for m More

by CeCe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony & Terry
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Nov 02, 2019 -

Frank Brown Auto and Truck Ranch responded

CeCe, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 01, 2019

Amazing experience Phil greeted me at the door and asked me how he could help. After 5 hours I found myself out of the dealership with an amazing Honda Accord!! They too More

by adel_medicine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Almasri, Phillip Richardson
Report | Print
Nov 01, 2019 -

Frank Brown Auto and Truck Ranch responded

adel_medicine, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 31, 2019

Excellent service and great people. I always get excellent and fast service. The people are knowledgeable and friendly. They always take great car of me and my car. I’ll be back. More

by marsha2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other
Report | Print
Nov 01, 2019 -

Frank Brown Auto and Truck Ranch responded

marsha2, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 31, 2019

Excellent The staff worked with me any and everyway they could to get me my new vehicle. I wasn't expecting to be able to drive it home that day, but I did. More

by sflangford901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike the General Manager, Phillip Richardson
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Oct 31, 2019 -

Frank Brown Auto and Truck Ranch responded

sflangford901, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 30, 2019

Easiest car buying experience of my life. No bait and switch here. Easy financing, and helpful salespeople. We will be back for our next car purchase. It is nice to finally find a place tha More

by DGMWESTTEXAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel mecio
Report | Print
Oct 31, 2019 -

Frank Brown Auto and Truck Ranch responded

DGMWESTTEXAS, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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