
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Worst I have ever experienced in my life. All I went for was a diagnostic check of my vehicle they took 2 hours before I started to ask what was wrong and they came out with a paper of somethi All I went for was a diagnostic check of my vehicle they took 2 hours before I started to ask what was wrong and they came out with a paper of something that might be causing the problem and it wasn't even from a computer it was hand written. And all of that for 💯 dollars. More
Regular Service Maintenance on Vehicle As always, check in was a breeze, Dean listened to all my needs regarding oil change, tire rotation and need for windshield wipers. The service was p As always, check in was a breeze, Dean listened to all my needs regarding oil change, tire rotation and need for windshield wipers. The service was provided quickly and as requested. Terry at check out, was helpful and pleasant as always. Handles customers in a friendly and professional way. I regret I do not recall the name of the gentlemen who provides rides to and from work, home in town, etc. if it is necessary to leave your vehicle for maintenance or repairs and return later. He is very friendly and professional as well. I am glad to say as a single, elderly woman, I am always treated with respect and my requests and questions are always answered to my satisfaction. I have been very satisfied with the service and treatment at the Dealership since I purchased my vehicle there two years ago. More
Safety recall Called to make an appointment for the safety recall and was able to get the next morning. Time spent was minimal do I was able to get in and out very Called to make an appointment for the safety recall and was able to get the next morning. Time spent was minimal do I was able to get in and out very quickly More
Quality Worked hard to get beat deal. No hassles. Pleased with final deal made. Time spent on waiting for paperwork was minimal. I would recommend these guys Worked hard to get beat deal. No hassles. Pleased with final deal made. Time spent on waiting for paperwork was minimal. I would recommend these guys to anyone looking for a vehicle More
Pleasant Very easy to look at and test drive vehicles Salesman did not pressure you and made you feel comfortable.took care of everything we needed Very easy to look at and test drive vehicles Salesman did not pressure you and made you feel comfortable.took care of everything we needed More
Good experience Excellent job done for my ac and battery. Dean was my service provider. He was excellent. He also arranged drop off and pick up me Excellent job done for my ac and battery. Dean was my service provider. He was excellent. He also arranged drop off and pick up me More
Recall and service This Recall was the first I heard of I took my truck in for service and Ronnie Botello made sure my truck came out safe including the recall on the br This Recall was the first I heard of I took my truck in for service and Ronnie Botello made sure my truck came out safe including the recall on the brakes . I definitely recommend this place to everyone. More
Excellent Very nice people helped me out to get the vehicle i was looking for made it work out came home with the car i was wanting Very nice people helped me out to get the vehicle i was looking for made it work out came home with the car i was wanting More
great not rushed in to making a quick decision even let's us go have lunch and return got good trade value for our vehicle thanks not rushed in to making a quick decision even let's us go have lunch and return got good trade value for our vehicle thanks More
Excellent dealer They are very nice and very great people , I totally recommend buying cars there ,it’s cheap with really good prices , thanks for everything and worki They are very nice and very great people , I totally recommend buying cars there ,it’s cheap with really good prices , thanks for everything and working hard to get a car !!! More