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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

November 06, 2019

Worst I have ever experienced in my life. All I went for was a diagnostic check of my vehicle they took 2 hours before I started to ask what was wrong and they came out with a paper of somethi More

by Willie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

Willie, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Service Manager and Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 06, 2019

Regular Service Maintenance on Vehicle As always, check in was a breeze, Dean listened to all my needs regarding oil change, tire rotation and need for windshield wipers. The service was p More

by brenda.lowrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean, Terry, and the gentlmen who provides transportation as needed
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

brenda.lowrie, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 06, 2019

Safety recall Called to make an appointment for the safety recall and was able to get the next morning. Time spent was minimal do I was able to get in and out very More

by Dickwal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie the service advidor
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

Dickwal, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 05, 2019

Quality Worked hard to get beat deal. No hassles. Pleased with final deal made. Time spent on waiting for paperwork was minimal. I would recommend these guys More

by SRIB21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Phillips
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

SRIB21, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 05, 2019

Pleasant Very easy to look at and test drive vehicles Salesman did not pressure you and made you feel comfortable.took care of everything we needed More

by davidbastardo8647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

davidbastardo8647, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 05, 2019

Good experience Excellent job done for my ac and battery. Dean was my service provider. He was excellent. He also arranged drop off and pick up me More

by Rafikul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

Rafikul, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 05, 2019

Recall and service This Recall was the first I heard of I took my truck in for service and Ronnie Botello made sure my truck came out safe including the recall on the br More

by supernightflier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

supernightflier, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 05, 2019

Excellent Very nice people helped me out to get the vehicle i was looking for made it work out came home with the car i was wanting More

by krystalbustamante120
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

krystalbustamante120, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 05, 2019

great not rushed in to making a quick decision even let's us go have lunch and return got good trade value for our vehicle thanks More

by stan102064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
eric
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

stan102064, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 05, 2019

Excellent dealer They are very nice and very great people , I totally recommend buying cars there ,it’s cheap with really good prices , thanks for everything and worki More

by dianaenri23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

dianaenri23, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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