
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Frank brown service was excellent.. I was completely satisfied. Friendly service handled promptly I have used the Frank Brown dealership in the past and also had service was excellent.. I was completely satisfied. Friendly service handled promptly I have used the Frank Brown dealership in the past and also had great service More
A bit off fixed 2 out of the 4 items I wanted fixed and they suggested a part that needed replacing (not really sure). No reason given for not repairing what we fixed 2 out of the 4 items I wanted fixed and they suggested a part that needed replacing (not really sure). No reason given for not repairing what we needed repaired. Guess we’ll try again later More
Helpful and grateful for such a great experience! At the Service Center Terry was very helpful and gave me the information i needed to know! Everyone there was very nice and patient with my car! At the Service Center Terry was very helpful and gave me the information i needed to know! Everyone there was very nice and patient with my car! More
Very friendly and service with a smile Took his time about showing us the vehicle was able to tell us about the vehicle and we were able to test-drive it to see if we would like the vehicle Took his time about showing us the vehicle was able to tell us about the vehicle and we were able to test-drive it to see if we would like the vehicle very nice and friendly More
Nice facility Staff was courteous knowledgeable. The facility was clean with many complimentary items for guest in waiting room. Service was quick. I enjoyed my exp Staff was courteous knowledgeable. The facility was clean with many complimentary items for guest in waiting room. Service was quick. I enjoyed my experience here and I will use Frank Brown for all my Honda needs. More
Dane O’Reilly salesman Listened to us and found us a vehicle. Fair price and service was excellent. Financial officer was friendly and made the transaction easy. Thanks, Tom Listened to us and found us a vehicle. Fair price and service was excellent. Financial officer was friendly and made the transaction easy. Thanks, Tom and Libby Moreland 👍 More
Very unsatisfied I was told the truck was certified but I could get extended warranty 2 wks later I started having problems with it they said certified didn't mean th I was told the truck was certified but I could get extended warranty 2 wks later I started having problems with it they said certified didn't mean they would fix it if there was something wrong after we bought it, won't be back. More
Professional services, 20 minutes in and out. I purchased a Honda Accord in February. I saw the maintenance required light on the dash and paused. Called Frank Brown for an appointment. I was plea I purchased a Honda Accord in February. I saw the maintenance required light on the dash and paused. Called Frank Brown for an appointment. I was pleasantly surprised with the convenience and quick dispatch. I was told and expected 45 minutes for an oil change. I was slightly less than 20 minutes. Awesome! More
Always excellent service Had some problems with my car the night before. Was also due for oil change and inspection for vehicle tags. Diagnosed my problem, took care of what n Had some problems with my car the night before. Was also due for oil change and inspection for vehicle tags. Diagnosed my problem, took care of what needed to be done, and I was on the road in just over an hour. My van seemed happier after the visit! The cost was a lot less that I thought it would be. The service staff, as always, was professional and friendly. More
Excellent Customer Service Excellent customer service. My visit was very good. I will continue to go back to this dealer because of the great customer service. The service was e Excellent customer service. My visit was very good. I will continue to go back to this dealer because of the great customer service. The service was excellent. More