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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

November 11, 2019

Professional I was treated professionally, with patience and understanding of my needs & desires throughout the purchase process. I completed a trade-in and new pu More

by abean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

abean, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 11, 2019

Oil change Always a quick and easy experience when I go to Frank Brown Honda in Lubbock, TX. I trust them to do whatever maintenance is needed to keep my car in More

by tn10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

tn10, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 11, 2019

Excellent working with Kienan Beasley Excellent customer service!!Kienan was great to work with. He explained the details us in great detail. Went over all the tech upgrades at least two t More

by danielmiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

danielmiller, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

November 11, 2019

Review Every was great! Phillip worked with us to make sure we where in the right car for our needs, and at the right price. As always; reliable, customer f More

by tshortrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

tshortrn, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 11, 2019

Had oil changed and recall on my wife’s Tahoe Brandon Arthur did a great job! Very professional , always a pleasure to work with ,worked quickly and efficiently. He is the main reason for coming More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Arthur
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

Scott, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 11, 2019

Oil change They always take care of me when I come get my car serviced. They’re on top of it don’t have that big of a wait and always tell me if I need something More

by Texasgirl04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

Texasgirl04, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 11, 2019

Recall ps hose on 04 accord I was very happy to find out there was an open recall for the Power steering hose from Tony in service. I was very pleased with how quickly it was re More

by Tearly0912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in service
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

Tearly0912, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 11, 2019

A1 service In and out fast without appointment! Also had a question for Phil Richardson, he was involved with a sale so another salesman answered my question. La More

by jwhitley411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

jwhitley411, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 10, 2019

Service on my vehicle was done in an efficient and friendly manner. Will return to do business when my car needs servicing again! Thank you. More

by becgar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in service.
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

becgar, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 09, 2019

Always quick service I like the fact that I know if I take my car in for anything, they will get to working on it quickly and I can trust that any problems are diagnosed c More

by nancyburkebeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember names, sorry!
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

nancyburkebeck, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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