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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

November 18, 2019

Great service! Never had any interaction with Frank Brown. I received a recall notice on my truck and contacted them to get it taken care of. From my first call, to More

by chechavez53
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronnie and Lonnie
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

chechavez53, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Great experience and service I needed new tires for travel and this dealership was ready in a couple of days to assist me. I love the service received and the overall customer ser More

by G. Coppage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson, Ricardo Alegria, Albert Botello
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

G. Coppage, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Great experience. Friendly people, good surrounding, done in good time. The environment you present to your customer is relaxing and clean. Free popcorn and water mak More

by lonmoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony V
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

lonmoyer, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Excellent service Service technicians very helpful and polite. Services completed in a timely manner. Will continue to go back for all maintenance and service needs in More

by LAURALEEPROBASCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not remember his name.
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

LAURALEEPROBASCO, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Awesome! Excellent service We always get excellent service from this branch. Terry, the guy who always checks us out is very professional, friendly and helpful. Great job and s More

by cmajorsmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

cmajorsmd, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Easiest experience I've ever had purchasing a vechicle. Andrew Gutierrez listened to what I wanted and found the perfect fit for me. The CR V checked off all of the boxes I was looking for plus more. I w More

by KAC0814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

KAC0814, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda CR-V and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 17, 2019

Service This was my first time in for service on my GMC Arcadia. I was due for an oil change which I got, also my tires were rotated that day. I didn’t expec More

by Nana0629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

Nana0629, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 17, 2019

Excellent Service We went for an oil change with our Honda CRV 2018.We were there at 8am and it only took less than an hour.Excellent service!would recommend! More

by Verfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy,Tony, Phillip Richardson
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

Cvergara, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 16, 2019

Oil change and tire rotation Was fast and friendly , explained everything they did to the car clearly. Had a nice waiting room to sit in while they did the work! More

by tazz44me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Perkins
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

tazz44me, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 16, 2019

company recall service center not open on weekends. i work out of town. when i took Odyssey, they didn’t have the parts or recall repairs. also asked about fluid More

by SMILEKYLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

SMILEKYLA, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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