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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

November 25, 2019

Awesome experience Everything went very well. The salesman listened and helped me find the best vehicle for my needs and stayed late to make it happen on a Saturday nigh More

by dhorne61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

dhorne61, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 25, 2019

Service Had excellent service. Tony help me out a lot with the question I had and he was able answer them. He also told me the step by step what needed to be More

by DEATH3234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

DEATH3234, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 25, 2019

Easy Peasy The staff at Frank Brown were kind, helpful and spent as much time as needed to answer all my questions and go over details of my new car. Everyone at More

by LHARDIN84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel, Emilio
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

LHARDIN84, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 25, 2019

Great fast service I had 6 of our company trucks that had recalls unfortunately only 2 were GMCs. The other 4 were Chevys, so I had to take those 4 to a different dealer More

by mwright
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

mwright, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 22, 2019

Good service I received a quick and efficient service for my car. They were not only quick but ensured me that I got the best service. I will defiantly be coming b More

by meganhogan251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember his name but he was the one at the front desk if that helps!
Nov 25, 2019 -

Frank Brown Auto and Truck Ranch responded

meganhogan251, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 22, 2019

Service review As always fantastic service and outstanding personnel. Got me checked in and got me to work right on time. Gave me a complete description of what serv More

by MD.WEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

MD.WEST, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 22, 2019

Oil change Just an oil change this time. Got in and out quickly. Waiting room clean and bright. Fresh popcorn and cold water along with vending machines availabl More

by M.ANTONIELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

M.ANTONIELLO , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 21, 2019

GREAT I so great full about my experience, thankyou, keep doing what y’all are doing I will definitely be back for more vehicles. Have a great Holliday. More

by richardpineda3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

richardpineda3, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 21, 2019

Quick courteous oil change! Needed an oil change and a license plate light bulb replaced on my Honda Ridgeline. The team at Frank Brown got me in and out in about 30 minutes. And More

by sebring9719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

sebring9719, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 21, 2019

Great service! Josh, my tech, was honest and made me feel like he really cared about my car. Great service and good people! Would recommend bringing your car here fo More

by MGROUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony-sales manager. Josh- Tech.
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

MGROUSE, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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