
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Excellent Process was simple, fast, convenient and great customer service. Would recommend this and will definitely shop there again. Seller explained the pro Process was simple, fast, convenient and great customer service. Would recommend this and will definitely shop there again. Seller explained the process in detail and demonstrated the features the vehicle had. Great shopping experience. More
GMC Sierra 2019 Went in looking at pickup trucks. Got helped by Erick. He gave me some numbers and I liked them . Decided to buy my dream truck Went in looking at pickup trucks. Got helped by Erick. He gave me some numbers and I liked them . Decided to buy my dream truck More
The dealer was knowledgeable and friendly. I was looking for an affordable vehicle that was fuel efficient and known for its durability. I found a stylish, gray color, Honda Civic with black ri I was looking for an affordable vehicle that was fuel efficient and known for its durability. I found a stylish, gray color, Honda Civic with black rims. We negotiated a decent price and I drove off with it the same day. It was a fairly easy process and I would consider buying a vehicle here again. More
Friendly customer service but had vehicle too long Taken in for what seemed a simple fix but they couldn’t get to my car in a timely manner. There was an oil leak and car war originally taken in in 11/ Taken in for what seemed a simple fix but they couldn’t get to my car in a timely manner. There was an oil leak and car war originally taken in in 11/8/19 but was told the wouldn’t even be able to look at it until Monday (I had scheduled an appointment by the way). So I took my car and returned on Monday 11/11/19. They didn’t have a loaner at the time which was fine but they didn’t emergent able to even look at my. At until late Wednesday 11/13/19. They did end up getting me a loaner. When they got to look at it they did confirm it was an oil leak and ordered the needed part. I did not get my car back until 11/20/19 I believe. I will say everyone was very friendly. More
Great people and quality service! Great deal on the Yukon! Everyone from the sales, to financing was eager to help as much as possible! Best car buying experience with Frank Brown! Great deal on the Yukon! Everyone from the sales, to financing was eager to help as much as possible! Best car buying experience with Frank Brown! More
Rotate and balance tires Quick service and very friendly. Great price and they go above and beyond to make sure you are satisfied. Will definitely use for all my service needs Quick service and very friendly. Great price and they go above and beyond to make sure you are satisfied. Will definitely use for all my service needs. More
Great Service Department! I’ve been here several times and always have a great experience. The employees are always kind and quick to get everyone taken care of. I haven’t eve I’ve been here several times and always have a great experience. The employees are always kind and quick to get everyone taken care of. I haven’t ever been to a better service department! More
Tire change All went well. Had to return the car because there were two nails in the tire and only one was repaired. Everyone was nice and helpful. All went well. Had to return the car because there were two nails in the tire and only one was repaired. Everyone was nice and helpful. More
Exactly what I needed They were very kind and helped me with every question I had with a happy heart. They got to me on their busy schedule and got my car out of the shop w They were very kind and helped me with every question I had with a happy heart. They got to me on their busy schedule and got my car out of the shop with no issues. More
Great Philip was very well educated on vehicles. We were impressed with how he knew everything about the vehicle we bought. He also had a very amiable perso Philip was very well educated on vehicles. We were impressed with how he knew everything about the vehicle we bought. He also had a very amiable personality that we liked. More