
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Very positive and customer service oriented. Kienan the young man that assisted my wife and I was very knowledgeable and informative. He knew what he was talking about and we found the experienc Kienan the young man that assisted my wife and I was very knowledgeable and informative. He knew what he was talking about and we found the experience to be very enjoyable. He was upfront with the current rebates and discounts and when it came time to make the purchase it was professional and straightforward. More
Great care on wife’s crv & my si civic Guys in the service bay where great in getting my vehicles in & out in a timely manner & Terry at the front counter was vary nice & helpful answering Guys in the service bay where great in getting my vehicles in & out in a timely manner & Terry at the front counter was vary nice & helpful answering all my questions More
Always treated awesome This car makes 6th car that we have purchased from Frank Brown and every time we walk in we are treated like rock stars. Rob knew what I was looking f This car makes 6th car that we have purchased from Frank Brown and every time we walk in we are treated like rock stars. Rob knew what I was looking for from an earlier conversation and helped us get the Accord we were looking for. We will definitely be coming back when it’s time for a new Acadia and Accord. More
They have really good customer service👍 They really helped me with understanding everything it was much easier than I expected .and I didn’t have to wait long. Thanks to them. They really helped me with understanding everything it was much easier than I expected .and I didn’t have to wait long. Thanks to them. More
Great service, just need one more upgrade. Everything’s great especially the courtesy pick up and drop off guy. However, would’ve been excellent if the vehicle was courtesy hand washed when se Everything’s great especially the courtesy pick up and drop off guy. However, would’ve been excellent if the vehicle was courtesy hand washed when service was done. It will make all the vehicle owner feel like driving out with a new car from the dealer. More
Great Service Greeted by friendly smiling people. Everyone took the time to say hello and came by to admire my add-ons. The service manager came to talk to me regar Greeted by friendly smiling people. Everyone took the time to say hello and came by to admire my add-ons. The service manager came to talk to me regarding several recall notices and apologized for not having the personnel available to perform the repairs and asked I come back after the holidays. More
Nice Dealership! Went in for service on my Honda. Problem I had been having with it. Decided to see if a trade wouldn't be a better solution for me and it was. Thank Went in for service on my Honda. Problem I had been having with it. Decided to see if a trade wouldn't be a better solution for me and it was. Thanks to the saleman, Rob and general manager Emmanuel at the dealership. I appreciate your help and getting into a new car. More
A+ buying experience! Everything went smoothly and everyone at Frank Brown was helpful and thoughtful. Would definitely return to buy another vehicle from Andrew and team n Everything went smoothly and everyone at Frank Brown was helpful and thoughtful. Would definitely return to buy another vehicle from Andrew and team next time! More
Fantastic service Best sales experience I have ever had with a car dealer. I will recommend Kienan to my friends. Very knowledgeable and professional. Went out of his w Best sales experience I have ever had with a car dealer. I will recommend Kienan to my friends. Very knowledgeable and professional. Went out of his way to make my sales experience great. Thank you! More
Outstanding customer care A great experience from the beginning! Tony was very professional and helpful as well as Terry at the front desk. I am extremely lucky to have Frank B A great experience from the beginning! Tony was very professional and helpful as well as Terry at the front desk. I am extremely lucky to have Frank Brown Honda as my go-to location for all of my automotive needs. I will be back again! More