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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,356 reviews
January 01, 2020
safety inspection and oil change Prompt and courteous as always. that is why I bought my new car there. I have been using their service since 1999. always good. they even got parts fo Prompt and courteous as always. that is why I bought my new car there. I have been using their service since 1999. always good. they even got parts for my old car when I had it. More
by donald.daniel
Verified CustomerEmployees Worked With
guy who took order and guy who took payment
December 31, 2019
Even better service than i expected!!! Excellent!!! From start to finish it eas an excellent experience! The service center had me an oul change and a repair all wraoped up by lunch! Wooohooo! From start to finish it eas an excellent experience! The service center had me an oul change and a repair all wraoped up by lunch! Wooohooo! More
by Jthompson
Employees Worked With
Guy who took my money!
December 31, 2019
Quick professional and courteous Absolutely no snags in the process. Knowledgeable about their products and the differences. Very courteous and helpful. Never dodged a hard question. Absolutely no snags in the process. Knowledgeable about their products and the differences. Very courteous and helpful. Never dodged a hard question. I felt like I was treated fairly and got a fair deal. More
by wlshields
Employees Worked With
Paul Vera
December 31, 2019
Always the best! I have dealt with Frank Brown for 5 years. No one else services my truck and no one else will. They are the best at what they do! I have dealt with Frank Brown for 5 years. No one else services my truck and no one else will. They are the best at what they do! More
by Medgar397
Employees Worked With
Dan Bryant
December 31, 2019
Excellent! Salesperson very nice. Finance people were very good.everyone we dealt with was nice. Dan explained all the features of the car to us and answered o Salesperson very nice. Finance people were very good.everyone we dealt with was nice. Dan explained all the features of the car to us and answered our questions very patiently. More
by JPARKER8906
Employees Worked With
Emilio, Dan Bryant
December 30, 2019
Terrible Experience Worst experience and customer service I’ve ever seen. Always have owned GMC vehicles and this experience alone is making me switch to Toyota. Thanks. Worst experience and customer service I’ve ever seen. Always have owned GMC vehicles and this experience alone is making me switch to Toyota. Thanks. More
by John
December 30, 2019
Great Dan was and continues to be a great support and help to me as a first time buyer . As an older widow he kindly took me through the process even help Dan was and continues to be a great support and help to me as a first time buyer . As an older widow he kindly took me through the process even helping me locate missing documents. His review of the many many new features was through! All this was done late in the evening. Thank you Dan! More
by danniegreene
Employees Worked With
And another kind gentleman , Dan Bryant
December 30, 2019
Windshield molding replacement I needed to replace a piece of windshield molding and get new wipers. It was done efficiently and I always enjoy visiting the Honda service departmen I needed to replace a piece of windshield molding and get new wipers. It was done efficiently and I always enjoy visiting the Honda service department. The service writer and Terry, the cashier, are always exceptionally friendly and nice . More
by judmae49
Employees Worked With
Service writer and terry the cashier
December 30, 2019
Chris did a great job. Very positive and genuine experience. Chris was easy to deal with, responsive and friendly. He had answers to my questions and was always very respon Very positive and genuine experience. Chris was easy to deal with, responsive and friendly. He had answers to my questions and was always very responsive. More
by Future
Employees Worked With
Christopher Ramos
December 30, 2019
GMC Acadia Denali Mark was very easy to work with and helped get us in and out. Very friendly as well and seemed to genuinely care about getting us into our new vehicle Mark was very easy to work with and helped get us in and out. Very friendly as well and seemed to genuinely care about getting us into our new vehicle! More
by adrianburrola
Employees Worked With
Mark Brown
