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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,356 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

January 13, 2020

I really like our salesman, Dayne. He didn't pressure me into buying. He listed to my wants and my situation. Very nice man. He knew what he was talking about and seemed very honest with me. The whole expe More

by texacalim
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

texacalim, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 13, 2020

Dean in the service department was especially helpful and knowledgeable and gave me a heads up on anything that needed to be done. He gave me a personal call regarding filters. More

by hjtpac
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly, Dan Bryant
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

hjtpac, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 13, 2020

Awesome experience. The processes went flawlessly. I would recommend Frank Brown to any of my friends and family. The closing process went faster than I expected. Great job! More

by Ron
Recommend Dealer
Yes
Employees Worked With
Angel
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

Ron, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 13, 2020

The vehicle sold itself. I wouldn't buy from them again. Joseph knowingly relaid false information to get me into the finance department. Joseph told finance I had agreed to a down payment and trade in that More

by webbtimothy17
Recommend Dealer
No
Employees Worked With
Joseph
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

webbtimothy17, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. Please feel free to contact me so I may discuss your experience. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 13, 2020

They were very helpful very good with price negotiation They have great teamwork They don't pressure you They helped me get the truck I wanted at the price I wanted More

by ccarrisalez2211
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria, Albert Botello
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

ccarrisalez2211, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 10, 2020

Great job in very little time! My minivan is back to doing its job and for a very reasonable price! Thank you to the Service Department! More

by brooke.garth
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 12, 2020 -

Frank Brown Auto and Truck Ranch responded

brooke.garth, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 10, 2020

Very nice staff. Dealership parking lot was clean and in order. Huge selection of used a new cara and trucks. Buying awas simple didnt feel pressured . Are Salesman was super helpful. Would most likely use More

by Freddiemendez34
Recommend Dealer
Yes
Employees Worked With
Ramon constance
Jan 12, 2020 -

Frank Brown Auto and Truck Ranch responded

Freddiemendez34, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 10, 2020

Tired of Fords. Trying a GMC. I have not been happy with my last three Ford pickups, so I thought I'd give GMC a try. Frank Brown gave me a better price for my trade than other dea More

by vsteph76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Cole
Jan 12, 2020 -

Frank Brown Auto and Truck Ranch responded

vsteph76, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

January 09, 2020

Very Friendly and Knowledgeable Staff. They are there to help but Not Overwhelming or Attacking you like other dealerships. They are willing to go over and beyond to help out whether you have a certain per More

by kurnosky
Recommend Dealer
Yes
Employees Worked With
Rob, Angel
Jan 10, 2020 -

Frank Brown Auto and Truck Ranch responded

kurnosky, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 08, 2020

Great service! Honda makes great vehicles and would only choose this company to service them. Friendly and prompt every time I go in. Thanks a bunch! More

by danieljoseph811
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria, Albert Botello
Jan 10, 2020 -

Frank Brown Auto and Truck Ranch responded

danieljoseph811, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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