
Frank Brown Auto and Truck Ranch
Lubbock, TX
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I really like our salesman, Dayne. He didn't pressure me into buying. He listed to my wants and my situation. Very nice man. He knew what he was talking about and seemed very honest with me. The whole expe into buying. He listed to my wants and my situation. Very nice man. He knew what he was talking about and seemed very honest with me. The whole experience was perfect not long at all! More
Dean in the service department was especially helpful and knowledgeable and gave me a heads up on anything that needed to be done. He gave me a personal call regarding filters. knowledgeable and gave me a heads up on anything that needed to be done. He gave me a personal call regarding filters. More
Awesome experience. The processes went flawlessly. I would recommend Frank Brown to any of my friends and family. The closing process went faster than I expected. Great job! would recommend Frank Brown to any of my friends and family. The closing process went faster than I expected. Great job! More
The vehicle sold itself. I wouldn't buy from them again. Joseph knowingly relaid false information to get me into the finance department. Joseph told finance I had agreed to a down payment and trade in that Joseph knowingly relaid false information to get me into the finance department. Joseph told finance I had agreed to a down payment and trade in that I never agreed to. Management apologized to me saying "This is not how we do things, and Joseph will be talked to." They do not communicate well and flat out lied to me several times just to get me to the dealership. Joseph also Joked about having my private information and joked about selling my trade in back to me because I felt like I was ripped off. Once again, the vehicle sold itself. More
They were very helpful very good with price negotiation They have great teamwork They don't pressure you They helped me get the truck I wanted at the price I wanted negotiation They have great teamwork They don't pressure you They helped me get the truck I wanted at the price I wanted More
Very nice staff. Dealership parking lot was clean and in order. Huge selection of used a new cara and trucks. Buying awas simple didnt feel pressured . Are Salesman was super helpful. Would most likely use order. Huge selection of used a new cara and trucks. Buying awas simple didnt feel pressured . Are Salesman was super helpful. Would most likely use them again. More
Tired of Fords. Trying a GMC. I have not been happy with my last three Ford pickups, so I thought I'd give GMC a try. Frank Brown gave me a better price for my trade than other dea I have not been happy with my last three Ford pickups, so I thought I'd give GMC a try. Frank Brown gave me a better price for my trade than other dealerships I checked. More
Very Friendly and Knowledgeable Staff. They are there to help but Not Overwhelming or Attacking you like other dealerships. They are willing to go over and beyond to help out whether you have a certain per help but Not Overwhelming or Attacking you like other dealerships. They are willing to go over and beyond to help out whether you have a certain person you are dealing with. More
Great service! Honda makes great vehicles and would only choose this company to service them. Friendly and prompt every time I go in. Thanks a bunch! choose this company to service them. Friendly and prompt every time I go in. Thanks a bunch! More