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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,356 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

January 17, 2020

Service is well. The 1 star is based on being asked to fill out a survey and never getting the free oil change that was promised. I have been filling out surveys for years now and have never received my f More

by justjoe
Recommend Dealer
No
Employees Worked With
Unknown.
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

justjoe, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 17, 2020

Great customer service on new purchase Good Customer Service, good quality, good deal, very professional, thorough explanation on purchase, helpful & considerate, not pushy, very courteous More

by eeneva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb McNair, Micheal ?, & Emilo ?
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

eeneva, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 16, 2020

Service visit was very good. Took care of my oil change and inspection quickly and the follow-up was great. Really appreciated Terry’s help. More

by bobbyh5922
Recommend Dealer
Yes
Employees Worked With
Terry Perkins
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

bobbyh5922, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 16, 2020

He was an absolute delight to work with. I was highly worried about going in to a dealer ship and spending the whole day there but Andrew made the entire process so easy, efficient and I will recommend h More

by Gracecardenas1962
Recommend Dealer
Yes
Employees Worked With
Andrew Gutierrez
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

Gracecardenas1962, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 15, 2020

We have an extended warranty that includes 2 free oil changes a year. I called and scheduled that morning at about 8am dropped off by 8:30. At around 9:15 Frank brown called and said they were finished More

by !Qazxsw3
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley, Albert Botello
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

!Qazxsw3, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 15, 2020

Very few things went right with my attempted scheduled service, but at least they were nice. They completed the work in a reasonable amount of time More

by JS
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

JS, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 14, 2020

Went in to just look at a specific truck After talking Went in to just look at a specific truck After talking to a sales representative about a few different things my decision to buy got easier More

by mfuentez
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

mfuentez, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

January 14, 2020

Awesome service department. Attention to detail is good. Willingness to help and understand the problem is outstanding. Have used them since purchasing my new Chevrolet from another dealer but have been t More

by Michael Spees
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

Michael Spees, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 14, 2020

The customer service is great and friendly. And the services are quick, comprehensive, and the most interesting thing is the price is a little bit less than the coupon I have received. More

by ehce0812
Recommend Dealer
Yes
Employees Worked With
Terry
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

ehce0812, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 14, 2020

Went in for oil change/rotation. Didn’t need appointment and it took a couple of hours which was very reasonable. Price was competitive with the oil change shop, if not better. Terry in the cashiers offic More

by tkpcolo
Recommend Dealer
Yes
Employees Worked With
Terry, Phillip Richardson
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

tkpcolo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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