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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,356 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

January 29, 2020

Service personnel are always helpful and pleasant. I travel 3 hours to come for service and I am always taken care of in an expeditious manner. Very knowledge staff. More

by mdziamski59
Recommend Dealer
Yes
Employees Worked With
Sammy Perez , Kienan Beasley
Jan 30, 2020 -

Frank Brown Auto and Truck Ranch responded

mdziamski59, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 28, 2020

went in to see if my vehicle was needing an new air filter. I called Frank Brown the day 1/23 and spoke to Terry to ask about my oil change and maybe an air filter. He let me know your hours and to bring it in More

by dominga.arbuckle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe the technicians name was Raul , Kienan Beasley
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

dominga.arbuckle, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 28, 2020

Fast Warranty Repair We purchased a 2019 Acadia Denali from Philip Jansen. We noticed both front windows had snow flake defects caused be de laminating layers of glass. Ro More

by LH442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello, Philip Jansen
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

LH442, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 28, 2020

Friendly service. Quick in and out on a PM service. Ronnie always has a good attitude. I bought my truck at this dealership and have always taken it there for the PM service More

by jessecerbantez
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

jessecerbantez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 28, 2020

Great service I count on Mr. Loveless and the service team to keep my car in top running order as I travel across Texas regularly. Great job! More

by rocquellehunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless and Terry
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

rocquellehunter, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 27, 2020

Phillip Richardson was friendly, professional & knowledgeable. He showed great patience with this grandmother while explaining all the technology on the 2020 Honda Odyssey. I won’t hesitate to call More

by JuJu
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

JuJu, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda Odyssey and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 25, 2020

Satisfied Customer I have not had any previous experience with this dealership. However, the service I received was great and I will definitely consider using Frank Bro More

by curtm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

curtm, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 25, 2020

Quick and easy visit for an oil change . Greeted immediately. Oil change completed in less than 30 minutes. Check out also friendly and efficient staff. More

by gsmawilliams
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

gsmawilliams, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 24, 2020

Great Experience! We found a vehicle online and drove to Lubbock after work. This had us arriving well after the dealership closed. Albert waited for us and sold us on More

by Cortni Hudspeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

Cortni Hudspeth, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 24, 2020

This dealership always greets me promptly, takes care of my requests, and treats me daily. Terry is always helpful and explains my bill completely. Thank you for taking care of my automobile maintenance!!!! More

by glyndamorris
Recommend Dealer
Yes
Employees Worked With
Terry.
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

glyndamorris, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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