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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,356 reviews
February 03, 2020
Regularly Scheduled Oil Change I am always pleased with my service experience at this dealership. They are always respectful, professional and kind. Kind may seem like a strange wor I am always pleased with my service experience at this dealership. They are always respectful, professional and kind. Kind may seem like a strange word but Dean and Terry always bend over backwards when I come in to listen to my concerns seriously, and never take advantage of me. I appreciate this quality more than anything. More
by aledbetter53
Verified CustomerEmployees Worked With
Terry and Dean
February 03, 2020
Very professional and fast nice clean vehicles..... Albert Botello got me in the perfect truck that fit my description with the payment I wanted and more!! Albert Botello got me in the perfect truck that fit my description with the payment I wanted and more!! More
by randyperez926
Employees Worked With
Albert Botello
February 02, 2020
as usual went for an changed oil.happy with the service.Terry is always kind and friendly.excellent customer service.will definitely come back again. service.Terry is always kind and friendly.excellent customer service.will definitely come back again. More
by Verfam
Employees Worked With
Terry
January 31, 2020
EXCELLENT SERVICE Took car in for oil change and service was SUPERB (as usual). Also found out that it's time for the 30,000 mile maintenance which I will schedule soo Took car in for oil change and service was SUPERB (as usual). Also found out that it's time for the 30,000 mile maintenance which I will schedule soon. More
by Adrienne
Employees Worked With
Terry (Cashier); Dean Loveless
January 31, 2020
very very happy it is the third pickup we have bought been very pleased the sale and service and paul did excellant job d was helpful showing how it all works paul ha it is the third pickup we have bought been very pleased the sale and service and paul did excellant job d was helpful showing how it all works paul has done all our sales thank you More
by bob@vistagrandedairy
Employees Worked With
paul
January 31, 2020
Eric was awesome along with the entire staff. Courtesy and accuracy in all aspects of this transaction. Will highly recommend in the future. Everyone was attentive and helpful. Only 100 miles o Courtesy and accuracy in all aspects of this transaction. Will highly recommend in the future. Everyone was attentive and helpful. Only 100 miles on my new truck but I am happy I bought it More
by mheathington
Employees Worked With
Eric Ward, Steve Lunsay
January 31, 2020
Great experience It was very easy to schedule a service appointment and I was pleased with the speed of the service when I arrived. I highly recommend Frank Brown. It was very easy to schedule a service appointment and I was pleased with the speed of the service when I arrived. I highly recommend Frank Brown. More
by kldavis6560
Employees Worked With
I don't know names of people I dealt with
January 30, 2020
New Truck I've bought at least 15-20 vehicles both business and personal and have always enjoyed the quality of service and products at Frank Brown. Every sales I've bought at least 15-20 vehicles both business and personal and have always enjoyed the quality of service and products at Frank Brown. Every salesperson I have dealt with has been very courteous and knowledgeable. I highly recommend the Frank Brown team. More
by fiberag
Employees Worked With
Philip Jansen
January 30, 2020
Frank Brown has the best service advisors I have ever dealt with at any GMC dealership.Ronnie Botello has helped me several times and you need to do is tell him the problem and it’s taken care of immedia dealt with at any GMC dealership.Ronnie Botello has helped me several times and you need to do is tell him the problem and it’s taken care of immediately!! More
by tom.luttrell
Employees Worked With
Ronnie Botello
January 29, 2020
I experienced great service with Ronnie Botello he is a very nice and helpful guy. He has great hospitality and is very knowledgeable about his work. As long as Ronnie Botello works there I will not go any very nice and helpful guy. He has great hospitality and is very knowledgeable about his work. As long as Ronnie Botello works there I will not go anywhere else. More
by Daniel
Employees Worked With
Ronnie Botello
