Frank Brown Auto and Truck Ranch

Fair pricing, great service. Ramon in used car sales went above and beyond. He came to me while I was at work to sign paperwork and then he had my vehicle cleaned and dropped it off to me at home that e went above and beyond. He came to me while I was at work to sign paperwork and then he had my vehicle cleaned and dropped it off to me at home that evening. Highly recommended. More

Philip Jansen was great! I Highly recommend him. He was knowledgeable about all of the details and features the truck had and all the other trucks I didn’t buy. knowledgeable about all of the details and features the truck had and all the other trucks I didn’t buy. More

Paul was amazing from start to finish! Never pushy and was sure to give us space to talk and make our decision! Great guy who really cares! was sure to give us space to talk and make our decision! Great guy who really cares! More

I appreciate that we were not pressured when looking at vehicles. Paul was very courteous and helpful to us as we were contemplating the best decision for us on a new vehicle. vehicles. Paul was very courteous and helpful to us as we were contemplating the best decision for us on a new vehicle. More

Service Always great service and friendly employees. They are always there for us customers. Frank, Danny, Robbie and Terry are the best. Will always come h Always great service and friendly employees. They are always there for us customers. Frank, Danny, Robbie and Terry are the best. Will always come here for service. More

Always clean and well staffed. I am always met with an employee ready to help. I travel from Midland to Frank Brown because if the great staff and how I am treated. Terry (in the office that dies my paper employee ready to help. I travel from Midland to Frank Brown because if the great staff and how I am treated. Terry (in the office that dies my paperwork) is absolutely awesome!!! Everyone that meets me when I pull in the garage is always friendly and helps in many ways. This is a great dealership!! This is my second Honda I got from them!! More

The whole experience was great!! Everyone was so helpful and friendly! Mike Brown helped so much getting everything ready and Paul Vera was so awesome when I got there! I would definitely go back and tell p and friendly! Mike Brown helped so much getting everything ready and Paul Vera was so awesome when I got there! I would definitely go back and tell people in my world to go there!! Thank you so much! More

Terry (cashier) very nice guy. I love the service and you guys always did a good job on the truck. I love frank brown and will be back guys always did a good job on the truck. I love frank brown and will be back More

Excellent (as always!!! Dean and Terry take the best care of me! They are the reason I bought a Honda again! Consistently awesome and go above and beyond to make sure all goes well. care of me! They are the reason I bought a Honda again! Consistently awesome and go above and beyond to make sure all goes well. More

It was overall a terrible experience. I set an appointment 2 weeks beforehand to have my Acadia looked at for the radio having issues with FM signals. I arrived at 8:15 for an 8:30 appoint I set an appointment 2 weeks beforehand to have my Acadia looked at for the radio having issues with FM signals. I arrived at 8:15 for an 8:30 appointment and was told that they would get to it as soon as possible. I elected to wait thinking it wouldn't take too long to get an update or an estimate. After 3 hours they stated that they hadn't even looked at it since they were still working on other vehicles from the previous week. I ended up having a coworker pick me up during his lunch break and returned at 5:00pm to see what the estimate would be. That was when they notified me that they still hadn't even looked at the vehicle. Not that they were still working on it, that they had not even started. Honestly when I set an appointment I expect some realistic results within the same day. It is not my problem that they are behind from the previous week. This is not the first issue I have had with Frank Brown and honestly will probably never step foot in there again. Their service department seems to only be able to handle oil changes and even then those took hours for my other vehicles. And please don't contact me in regards to this review, I really don't want to discuss the horrible service anymore. The only redeeming factor was the gentleman behind the service desk. He politely helped me and would check on the service request and was a great help. More