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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,358 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

August 21, 2020

Terry, the cashier, was outstanding! He provides genuine hospitality and that magnified the experience of purchasing a vehicle! Thank u Terry for being amazing, you are an extremely important part of Frank More

by ollivaresa30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
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Aug 24, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 20, 2020

Well the service was excellent I have no complaint Ricardo and Andrew did an amazing job I would recommend to everyone one I know Thanks guys More

by cars2001perez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Gutierrez, Ricardo Alegria
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Aug 21, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 20, 2020

Don’t even want to give this place a star due to fact of Michael in finance that’s makes all the decisions for the salesmen and customers More

by mphss213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael in finance
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Aug 21, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Frank Brown Management Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 20, 2020

Professional and courteous service department staff. Reasonable price for an oil change. Waiting area was clean and comfortable. Would recommend the service department for other maintenance and servic More

by Benny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 21, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 20, 2020

From start to finish service was exceptional !!! Thank you for getting me into a great car that fit my budget and fit what i wanted !!! More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Saldana , Ricardo Alegria
Report | Print
Aug 21, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 20, 2020

Excellent customer service experience!!! Vehicle service completed in time I was informed it would take & car is running smoothly. Will definitely be back for any future service needs. More

by escalante
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All Honda Service team
Report | Print
Aug 20, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 19, 2020

Ron Botello in service was very helpful with the recall I received on my truck. It had to do with the engine block heater. When the replacement parts came in Ron scheduled it in to get it installed. More

by Gstx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron botelo. Was very helpful and courtrous, Dayne O'Reilly
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Aug 20, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 19, 2020

Called me when they had an opening! Fixed the problem which was under warranty! Running great!!! Best of all Ronnie was so nice and Polite!! Win win!!! More

by ginger.creighton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Bartello
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Aug 20, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 19, 2020

Phillip was amazingly helpful and done an awesome job, he got us in and out quick. Then he followed up the next day to make sure we Were fully satisfied. Phillip Richardson is definitely the man you need see More

by oliverwheat15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson
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Aug 20, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

August 19, 2020

I would recommend this dealership to anyone who is looking for car. Phillip.R was very nice and patient and made sure i got what i wanted with the right deal. Even offered to come all the way to Odess More

by dashyamcgee11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Aug 20, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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