Frank Brown Auto and Truck Ranch

Came in for an oil change. Service department is top notch. Tony, Dean, and Terry are exceptional. Going to negotiate for a new Honda Pilot today because of the exceptional service department here at Fr notch. Tony, Dean, and Terry are exceptional. Going to negotiate for a new Honda Pilot today because of the exceptional service department here at Frank Brown Honda. More

En route home to Midland, thanks for working me in for emergency repairs! Well done service team. I will certainly consider purchasing my next Honda from this dealership! emergency repairs! Well done service team. I will certainly consider purchasing my next Honda from this dealership! More

Super helpful and did their best to give me a great experience. Very upfront and communicative.I felt like I was well taken care of. experience. Very upfront and communicative.I felt like I was well taken care of. More

We had a great car-buying experience at Frank Brown Auto. We called ahead for an appointment and Phillip Jansen was ready when we arrived to show us the Yukon Denali. He was knowledgeable, friendly and provi We called ahead for an appointment and Phillip Jansen was ready when we arrived to show us the Yukon Denali. He was knowledgeable, friendly and provided all the information we needed. They gave us a great deal on our trade-in. We would definitely recommend this dealership and Mr. Jansen. More

Did not fill up the vehicle with a tank of gas. Still waiting on the vehicle manual that they said they would provide. We discussed the interior mirror being replaced at no cost yet they called me the n waiting on the vehicle manual that they said they would provide. We discussed the interior mirror being replaced at no cost yet they called me the next day and said it was going to cost me money or I could pay to have the coolant sensor replaced which we also discussed. Really didn’t seem like the vehicle had been through the service department and Checked out and things repaired prior to putting it on the lot for resale. I have never purchased a used vehicle that the service department had not go over and made necessary repairs nor have I not had a tank filled up. I almost ran out of fuel just test driving the vehicle. NO employee had on a mask inside the building which shows NO respect for customers . I haven’t decided about the service department yet. If they are friendly and polite and do what they say then I will have the vehicle serviced there otherwise I’ll use a different GMC dealership. One last thing, I believe the dealership disrespected the GMC product by not having the vehicle ready for showing before they put it on the sales lot. I gave the salesman 5+ hours for him to make sure it was ready to show. More

The Salesman was top notch, I feel he went above and beyond to get us in the Vehicle vehicle of our choice . We drove on to the lot knowing what we wanted, an drove away a few hours later beyond to get us in the Vehicle vehicle of our choice . We drove on to the lot knowing what we wanted, an drove away a few hours later More

This dealership has always been excellent, from buying 2 cars to service maintenance. I wouldn't go any place else. Terry in service department treats me well every time I come in. cars to service maintenance. I wouldn't go any place else. Terry in service department treats me well every time I come in. More

Professional courteous knowledgeable about the vehicles I was looking to buy. He listened to my needs and what I was looking to buy. Will go back to him on my next purchase. I was looking to buy. He listened to my needs and what I was looking to buy. Will go back to him on my next purchase. More

I’ve done business with Frank Brown for years and it’s always a great experience. The past two vehicles I’ve purchased has been through Rob Phillips and it’s always a quick and great experience he definit always a great experience. The past two vehicles I’ve purchased has been through Rob Phillips and it’s always a quick and great experience he definitely has the greatest customer service and knowledge of his vehicles! More

Awesome job. Helped me find exactly what I needed. The goal was to get me what I needed. Extremely friendly from the beginning to the end. goal was to get me what I needed. Extremely friendly from the beginning to the end. More