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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,356 reviews
September 07, 2020
Frank Brown Honda is a wonderful dealership to work with. They are easy to talk to, get in touch with. Rob Phillips went out of his way to show me all the different trim levels and options for my new Pilot! They are easy to talk to, get in touch with. Rob Phillips went out of his way to show me all the different trim levels and options for my new Pilot! More
by KATIEEHARGROVE
Verified CustomerEmployees Worked With
Rob Phillips, Michael Masri
September 07, 2020
I really appreciate the expertise of the service department. From the start to finish the everything was perfect. I would and will recommend Frank Brown Honda for sales and service expertise! department. From the start to finish the everything was perfect. I would and will recommend Frank Brown Honda for sales and service expertise! More
by rturner8465
Employees Worked With
Terry
September 07, 2020
I LOVE the Friendly Staff & a GREAT HUGE THANKS to ALBERT for being VERY HELPFUL & down to EARTH. !!! HE was understanding with all the questions & explained in detail. THANK you so much . for being VERY HELPFUL & down to EARTH. !!! HE was understanding with all the questions & explained in detail. THANK you so much . More
by cindyflores2005
Employees Worked With
Albert Botello
September 06, 2020
Tony in the service department has been the only one that has helped me to get my Extra key fob that I’m allowed to have through my warranty. Everyone else gave me the run around. has helped me to get my Extra key fob that I’m allowed to have through my warranty. Everyone else gave me the run around. More
by Donna
Employees Worked With
Tony and the rating below is for him
September 04, 2020
I like going to this dealership. It is the first dealership I have felt comfortable in (didn't feel like I was getting ripped off). They always do a good job at a reasonable price. They always do a dealership I have felt comfortable in (didn't feel like I was getting ripped off). They always do a good job at a reasonable price. They always do a good, quick job on my oil changes. More
by aae
Employees Worked With
Blake Silvas
September 04, 2020
Excellent. Phone said oil change about 1 hour. Out in 30 min. Oil indicator on. Ronnie called this morning and went to another Terrian to fix problem. Will need to come in to get screen back to mileage. min. Oil indicator on. Ronnie called this morning and went to another Terrian to fix problem. Will need to come in to get screen back to mileage. More
by jfreeman1950
Employees Worked With
Ronnie
September 04, 2020
We are very proud of our new vehicle and each and every member of the sales team were very efficient and friendly with successful outcome. A+ member of the sales team were very efficient and friendly with successful outcome. A+ More
by Dawn
Employees Worked With
Sam, Michael, Emilio, Corey, Mando, Dean, Tony, Rick,..., Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Kienan Beasley, Ricardo Alegria, Albert Botello
September 04, 2020
We have been doing business with Frank Brown Honda since the late 90’s and rate them as exceptional. We are picking up a new Honda Pilot today. the late 90’s and rate them as exceptional. We are picking up a new Honda Pilot today. More
by pastor.johnayers
Employees Worked With
John Cary is an exceptional salesman.
September 04, 2020
From the moment I drove into the service area everybody that walked by smiled and said that someone would be right with me, I was the 4th car in line. This is why I choose to get my car serviced at Frank B that walked by smiled and said that someone would be right with me, I was the 4th car in line. This is why I choose to get my car serviced at Frank Brown Honda! More
by Purplepug
Employees Worked With
Dayne O'Reilly, Albert Botello
September 03, 2020
Came for a oil change. Always treated very well. Customer service was very good, happy with your dealership they also checked my tires for me. service was very good, happy with your dealership they also checked my tires for me. More
by wilchenskic
Employees Worked With
customer service counter
