Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Frank Brown Auto and Truck Ranch
Lubbock, TX
4,356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 4,356 reviews
September 10, 2020
Mike Brown was awesome he contacted me via text after I showed interest on car gurus he then connected me w the vehicle I wanted for the payment I needed showed interest on car gurus he then connected me w the vehicle I wanted for the payment I needed More
by crusanbrent
Verified CustomerEmployees Worked With
Mike Brown
September 10, 2020
I’ve been using Frank Brown for 10+ yrs and appreciate the professionalism and friendliness of the service dept; especially Terry the cashier. Always friendly and smiling. The honesty, professionalism and the professionalism and friendliness of the service dept; especially Terry the cashier. Always friendly and smiling. The honesty, professionalism and helpfulness is refreshing. I’ve never had a bad experience. I’m loving my 2nd new Honda! More
by ljge1616
Employees Worked With
Hollywood (Steve)- used sales 2010, Terry- parts & service cashier
September 10, 2020
This is the only place i bring my 2018 CRV EX for any service.Robert Lakin did a good job and Terry is always friendly and accomodating.satisfied customer here. service.Robert Lakin did a good job and Terry is always friendly and accomodating.satisfied customer here. More
by Verfam
Employees Worked With
Terry and Robert Lakin
September 10, 2020
Ronnie always takes good care of us. He is a great asset for the service department. Thank you for always going above and beyond for our car needs!! for the service department. Thank you for always going above and beyond for our car needs!! More
by brooks.chriesman
Employees Worked With
Ronnie
September 10, 2020
Great customer service. Quick times for oil change and replacement part. Extremely professional. Gave me a ride home for free so i could wait for the work to be finished. replacement part. Extremely professional. Gave me a ride home for free so i could wait for the work to be finished. More
by justin.plescha
Employees Worked With
Dean, Terry
September 10, 2020
Brian Cole did an amazing job. Very friendly and nice man. Will definitely recommend others! Very quick to get the job done, very organized and professional. man. Will definitely recommend others! Very quick to get the job done, very organized and professional. More
by jenlop1980
Employees Worked With
Brian Cole
September 09, 2020
Frank Brown did an awesome job of helping us get into a car. We got a brand new Civic for a similar deal to the one Fiesta did for a six year old car with 100,000+ miles. Thanks Ricardo! car. We got a brand new Civic for a similar deal to the one Fiesta did for a six year old car with 100,000+ miles. Thanks Ricardo! More
by libertyu9
Employees Worked With
Ricardo Alegria, Albert Botello
September 08, 2020
Service has been great as always with no issues and in a timely manner. The cashier is funny lol but really nice. He ought to get awarded with a new car or something. timely manner. The cashier is funny lol but really nice. He ought to get awarded with a new car or something. More
by lmedras11
Employees Worked With
Blake Silvas
September 08, 2020
Our experience with Mr. Beasley was perfect. He was friendly, made sure to answer my every question. Through it all he was very patient and professional. Best experience we have ever had buying a new v friendly, made sure to answer my every question. Through it all he was very patient and professional. Best experience we have ever had buying a new vehicle. More
by e.chuca
Employees Worked With
Kienan Beasley
September 08, 2020
Excellent service, no haggling, and superior communication. Even though the salesperson was in training, he and his manager were awesome. We love o new Honda! communication. Even though the salesperson was in training, he and his manager were awesome. We love o new Honda! More
by mitch_man03
Employees Worked With
New Sales Employee Not Listed, Young Man
