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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,356 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

July 03, 2024

Philip is a real pleasure to work with. He took the time to show us all of the features on the vehicle we were buying. He brought us bottled water and soft drinks while we waited. He really More

by larrydavis289
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
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Jul 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 30, 2024

Philip has sold us many vehicles and always does a great job! He’s knowledgeable and makes buying hassle free. More

by krogers373
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Jul 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 29, 2024

Entire Sales department went above and beyond, as well as installation department. They all exceeded my expectations. More

by Dennis S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley, Mike Brown
Report | Print
Jul 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 29, 2024

The parts and service departments were very efficient and took care of my needs quickly More

by Carla Greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and service departments
Report | Print
Jul 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 28, 2024

This is our 4th vehicle to buy through Frank Brown. They have always done great job in helping us! More

by jeff@exitlubbock.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Jul 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 27, 2024

Terry and Paul do a great job. The check in and check out process is quick and efficient. The time it takes for your car to be serviced is fast. It is obvious that Frank Brown Hond More

by ayerse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Terry
Report | Print
Jun 28, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 26, 2024

Communication really needs to improve in the Service Dept. A customer should not have to call days later to find out what is going on with the vehicle More

by shyanne1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory, Service Manager , Brian Cole
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Jun 27, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

June 24, 2024

The service was fine. The checkout process was cold. I had to find my car and no one greeted me or showed me where to find my car or keys. Additionally, I think a car wash More

by rtreat1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Jun 25, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 23, 2024

They were great until I committed to buying it. After that I felt abdonded. No help with the vehicle features or any extras there might be. They delivered the vehicle and no help explaining the pic More

by cathychesser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Jun 24, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. I have shared your comments with our Pre-Owned Sales Manager, and our Pre-Owned Sales Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 22, 2024

Service was a bit slow for the solution but I say that because I came in with scan code from the part store of the issue and then three days later they gave me the same diagnosis. I’m not mad but if I had More

by Sdperez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perez
Report | Print
Jun 24, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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