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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,356 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

June 18, 2021

The service coordinator Ronnie is by far the best I have dealt with in All my years dealing service shops. Great service and will be referring them to Frank Brown. More

by weldonk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie in the service department
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Jun 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 17, 2021

Great communication and service! From the start of buying my new pickup through signing the papers and driving off I had a great experience! Thank you! More

by 88130nm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley, Caleb McNair
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Jun 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 16, 2021

Not informed about the expensive unnecessary labor charge before service. Most of them not required. Not happy with the quality of work. Not addressed as listed. Going for BBB. More

by Tareeqanwar Mohammed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sunny
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Jun 25, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have spoken with our Honda Service Manager and Honda Service Consultant regarding your recent request for a 180,000 mile service for your 2006 Honda Accord. It is my understanding that the 180,000 mile service requires 4 hours to complete. We do appreciate your concerns and apologize for not meeting your pricing expectations. Cordially, Rick Swindell IT Director Frank Brown Honda

June 13, 2021

Great service! Friendly people! They got the job done quickly! This is why I keep bringing my Honda here to get an oil change and other things and I will continue! More

by livelylulu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Jun 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 12, 2021

Identified my problem in a timely manner, got everything fixed and truck is running like normal again. The staff were friendly and attentive. Would recommend. More

by tsurev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Jun 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 11, 2021

I always have my van serviced here and it's always a good experience so far. Fast service . Hope to see more honest and trained employees . Keep up the good work ! More

by Lubbock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whoever helped me
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Jun 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2021

Mike Brown is the only one I will work with. No run-around. Straight to the point! Gets you taken care of!! I’ll recommend him for anybody! More

by Koleyk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Report | Print
Jun 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2021

They did a great job of taking care of my vehicle and finding the problem solving it effectively efficiently and did it in a timely manner and was very friendly and helpful in every way very satisfied More

by joewashington155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DEAN LOVELESS
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Jun 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 10, 2021

I have a great experience every time, and everyone is very friendly. My oil change took no time at all, and Terry is the best!! More

by Meaghan Spitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jun 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 09, 2021

Online scheduling was easy, Tony was his congenial self and service was performed promptly - couldn't ask for more! Plus, Robert provided prompt shuttle service. More

by BROWNTREE48
Recommend Dealer
Yes
Employees Worked With
Tony V. - Service Dept.
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Jun 09, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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