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Frank Brown Auto and Truck Ranch
Lubbock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,166 reviews
Great experience. Brian at frank brown was great. I was kept informed of the delivery status of my 2021 gmc sierra AT4 even when it was delayed by the winter storm. Freaking awesome truck. kept informed of the delivery status of my 2021 gmc sierra AT4 even when it was delayed by the winter storm. Freaking awesome truck. More
Really like salesman and my truck and the price. I bought it sight unseen so had to go with their description. Just wish It would have been described in more detail about condition. It was described as reall it sight unseen so had to go with their description. Just wish It would have been described in more detail about condition. It was described as really nice, super clean, with no problems. Reality was lots and lots of door dings, damage to front bumper, broken and partially missing fog light, cracked leather drivers seat cushion, large carpet stains under floormats, custom wheels with lots of scratches, missing tow mirror plastic cover, vortex engine cover laying loosely in engine compartment, missing 2 (out of 4) air filter housing screws. I discovered all this in ten minutes after getting it home. I could live with all that stuff, sure would be nice if they had told me before buying, Also I would expect a good service shop to fix missing screws and loose panels broken fog lights before selling. Cosmetics just nice to know what you can't really see in pictures. With people buying cars on the internet these days I would suggest accurate descriptions but each person has different ideas of great shape, clean, etc... More
I had multiple leaks in my '09 Accord and the car was almost like new when they fixed it up. The price is a bit more than a local mechanic would charge, but you'll have the confidence that they'll get yo almost like new when they fixed it up. The price is a bit more than a local mechanic would charge, but you'll have the confidence that they'll get your car fixed up to perfection. More
The staff at Frank Brown is friendly, eager to assist, knowledgeable and I have never felt like I was having information mansplained to me as a female knowledgeable and I have never felt like I was having information mansplained to me as a female More
We had the best car buying experience at Frank Brown Honda! Our sales rep, Deanndra, was awesome to work with! She communicated efficiently and effectively to get the deal completed! We will definitely Honda! Our sales rep, Deanndra, was awesome to work with! She communicated efficiently and effectively to get the deal completed! We will definitely be repeat customers! More
Best and easiest car buying experience I ever had with Robby Phillips as my salesperson! Very knowledgeable, professional, and understood what I was looking for Robby Phillips as my salesperson! Very knowledgeable, professional, and understood what I was looking for More
Honda Pilot Touring, a beautiful spacious SUV loved the body style. A box shape, Honda should continue making them. It’s just right not too big or small. 🥰 body style. A box shape, Honda should continue making them. It’s just right not too big or small. 🥰 More
Sales department, especially Phillip, very pleasant and helpful. Phillip met us late on a cold wind Friday evening and helped us buy the truck we wished for. He helped transfer our personal items from our helpful. Phillip met us late on a cold wind Friday evening and helped us buy the truck we wished for. He helped transfer our personal items from our trade-in to our new truck. Phillip answered our questions and got us on the road home. Very helpful. More
Rob Phillips wasn’t only a salesman but became a friend. So did Emilio Roacha. Michael M helped make things happen. Every effort was extended to please the customer. So did Emilio Roacha. Michael M helped make things happen. Every effort was extended to please the customer. More
Dane is one friendly and courteous salesperson. As far as I’m concerned, Ronnie Bartello is one of the nicest service techs you have working there. I’m concerned, Ronnie Bartello is one of the nicest service techs you have working there. More