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Frank Brown Auto and Truck Ranch
Lubbock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,165 reviews
You guys have always been good about letting me know when y’all service our Colorado truck and if you guys notice anything wrong with the vehicle. y’all service our Colorado truck and if you guys notice anything wrong with the vehicle. More
The service was fast, courteous and prompt, the price was reasonable. I had a service warning light come on when I left out home. I didn’t have an appointment and was worked in promptly. was reasonable. I had a service warning light come on when I left out home. I didn’t have an appointment and was worked in promptly. More
I will always do business with frank brown, they have the best staff, always polite and very knowledgeable about their vehicles. I recommend buying from frank brown you won't find any service like the way fr best staff, always polite and very knowledgeable about their vehicles. I recommend buying from frank brown you won't find any service like the way frank brown does service More
Job was suppose to take about 6 hours....8 days later i finally got my car back...and the job wasnt completed. They left my car a complete mess. There pipes frozes so they couldnt wash off the oil left aft finally got my car back...and the job wasnt completed. They left my car a complete mess. There pipes frozes so they couldnt wash off the oil left after fixing my oil pan. More
I had my vehicle towed to Frank Brown from another shop after I was quoted almost $3000. Tony my service advisor, was very open with communication through the whole diagnostic phase. Once the issue was dis after I was quoted almost $3000. Tony my service advisor, was very open with communication through the whole diagnostic phase. Once the issue was discovered he worked with me to find the most affordable way to correct the problem. I would definitely recommend the service department. More
Kienan was very helpful and so was his supervisor and Emilio. They got us the vehicle we wanted and the payment and price we needed as well. Emilio. They got us the vehicle we wanted and the payment and price we needed as well. More
I recommend this dealership to everyone. Thanks to Terry for finding a good deal on the next 5 oil changes. I know Dan is not still employed but he was polite, courteous and helpful. I am widowed and this for finding a good deal on the next 5 oil changes. I know Dan is not still employed but he was polite, courteous and helpful. I am widowed and this was the first time I bought a car on my own and I found him to be very trustworthy. That was first big step for me after my husband passed and I found there are still good people in this world. Thank you so much. More
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Joseph assisted and was very helpful on info on the vehicle I wanted. He was very knowledgeable on the vehicle and process on getting the vehicle. I recommend Joseph to other customers who want to purc vehicle I wanted. He was very knowledgeable on the vehicle and process on getting the vehicle. I recommend Joseph to other customers who want to purchase a vehicle. More
Great buying experience great help Deandra did a great job showing us all the features the pick up has she’s very professional in her job job showing us all the features the pick up has she’s very professional in her job More
Really like salesman and my truck and the price. I bought it sight unseen so had to go with their description. Just wish It would have been described in more detail about condition. It was described as reall it sight unseen so had to go with their description. Just wish It would have been described in more detail about condition. It was described as really nice, super clean, with no problems. Reality was lots and lots of door dings, damage to front bumper, broken and partially missing fog light, cracked leather drivers seat cushion, large carpet stains under floormats, custom wheels with lots of scratches, missing tow mirror plastic cover, vortex engine cover laying loosely in engine compartment, missing 2 (out of 4) air filter housing screws. I discovered all this in ten minutes after getting it home. I could live with all that stuff, sure would be nice if they had told me before buying, Also I would expect a good service shop to fix missing screws and loose panels broken fog lights before selling. Cosmetics just nice to know what you can't really see in pictures. With people buying cars on the internet these days I would suggest accurate descriptions but each person has different ideas of great shape, clean, etc... More