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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,356 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

July 12, 2021

We always get great service at Frank Brown. They take care of all our vehicles in the shortest possible time. We appreciate Terry’s kindness. More

by ksddickson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in the service area
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Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 12, 2021

Excellent friendly service from the service manager to the driver taking me back home. My car is great, when purchased, salesman I had was wonderful! More

by pamela.doolittle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie, Caleb McNair
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Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 11, 2021

Awesome service personnel. Ronnie is a keeper, very professional. The service tech did his job with integrity. Very persistent in finding the problem. I Will continue to take my Acadia to Frank Brown G More

by ratbisquit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botelo
Report | Print
Jul 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 11, 2021

We are very pleases and happy with the truck we purchased at Frank Brown GMC Dealership. Albert Bocelli was our sales person helping us find the best vehicle that we were looking for. Albert was very friendl More

by rns0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello, Mike Brown
Report | Print
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 10, 2021

Kienan was great help. I live in Odessa and couldn’t get help around here on getting my truck. I love this truck thanks to Kienan and the people of Frank Brown for the great service. More

by asmadrid44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Report | Print
Jul 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 09, 2021

Ronnie made appointment at time requested prepared at arrival Robert furnished safe timely Transportation to home and back. Overall excellent experience. Thank Frank Brown Service for a smooth day!! More

by BigRed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronnie Service excellent, Robert Transport excellent
Report | Print
Jul 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 09, 2021

My husband and I have used this dealership for almost 30 years. We have purchased several vehicles from them and they are the only dealership we will use for service. Great people! More

by dkimbr3901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean, Terry
Report | Print
Jul 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 08, 2021

Deandra Mathis is a wonderful sales person, she had me in my new truck in 30 minutes and out the door and right back to work More

by Tom Gallagher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deandra Mathes, Deanndra Mathes
Report | Print
Jul 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 08, 2021

Probably the best experience I've had with a dealership. The process was easy once a vehicle was found that would accommodate my needs. Very patient and understood what my needs were. More

by Sandysue08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Jul 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 08, 2021

DeeAndra Mathes did a great job. The whole experience took about 1.5 hours. I’m a single dad and my 2 year old with me. She was very knowledgeable about my truck. Very professional. I would recommend thi More

by Chefcola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Jul 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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