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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,358 reviews
September 03, 2021
Courteous and prompt service. Waiting area was clean and chairs arranged for safety. Service is always satisfactory. I know I can always depend on dependable service. chairs arranged for safety. Service is always satisfactory. I know I can always depend on dependable service. More
by dmosepey2015
Verified CustomerEmployees Worked With
Albert Botello
September 03, 2021
I always rely on Frank Brown for all maintenance on my Honda Accord. The oil change pricing is very reasonable and the service techs are honest and always show me the filters that need replacement while Honda Accord. The oil change pricing is very reasonable and the service techs are honest and always show me the filters that need replacement while never making me feel pressured on an up-sale. More
by sjgttulcu1
Employees Worked With
Bobby
September 02, 2021
Very quick, efficient and great customer service. The people are always so friendly and helpful. Thank you for the very great services you all do. people are always so friendly and helpful. Thank you for the very great services you all do. More
by xgarcia1223
Employees Worked With
Kienan Beasley
September 01, 2021
Staff is always friendly and helpful, They address my concerns and provide professional service. They are prompt and very good at making sure I am totally satisfied with the service provided. They do an concerns and provide professional service. They are prompt and very good at making sure I am totally satisfied with the service provided. They do an excellent job in following up to make sure all is good. More
by ivgint
Employees Worked With
Do not remember all the names, but all staff that I deal with provide excellent service!
September 01, 2021
Staff is friendly and helpful with addressing our needs. Servicing of vehicle is thorough and professionally done. They make sure we are completely satisfied. We like the personal attention we get before a Servicing of vehicle is thorough and professionally done. They make sure we are completely satisfied. We like the personal attention we get before and after service. More
by ivgint
Employees Worked With
Not sure about names, but everyone I dealt with was excellent.
August 31, 2021
They are always very helpful and generally get my car out even faster than promised! Always friendly employees! I get all work done on my vehicle here and have for 5+ years! Highly recommend! even faster than promised! Always friendly employees! I get all work done on my vehicle here and have for 5+ years! Highly recommend! More
by KimH
Employees Worked With
Service dept- Terry
August 31, 2021
Ronnie botello is the best. So nice. So professional. I’ve been back a couple times for a few things and he’s always smiling and gets the job done. Thanks Ronnie! I’ve been back a couple times for a few things and he’s always smiling and gets the job done. Thanks Ronnie! More
by Blake
Employees Worked With
Ronnie botello
August 30, 2021
I drop my car on Tuesday and it was done on Wednesday but nobody call me to pick my car up. I called too many times to service department and nobody pick up the phone. I have to come to the dealer and came b nobody call me to pick my car up. I called too many times to service department and nobody pick up the phone. I have to come to the dealer and came back again to get my vehicle on Friday. If I did not come on Friday, I thought you will leave my vehicle all the week. More
by Tnguyen0127
Employees Worked With
N/a
