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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,160 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,160 reviews

December 23, 2021

Ronnie who wrote my services did a great job in every way. He was fast and very friendly. More

by darrion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie in service
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Dec 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Dec 30, 2021 -

darrion responded

Also Sunny Rivera does a outstanding on my honda thats why i request him to take care of my honda . Hats off to Ronnie and Sunny

Helpful
December 22, 2021

Great people,Friendly and great communication. I wouldn't go anywhere else in town. Thanks guys a bunch! More

by erikap0889
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 22, 2021

Prompt service. Great communication!Saw my car the same Prompt service. Great communication! Saw my car the same day I called. Airbag Recall done! More

by charleegreene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 21, 2021

Deanndra was such a big help in getting what i was looking into a truck , she really new her truck was really polite and professional she had me Financed and in my new truck thank you Frank Brown. More

by antoniojay611
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 20, 2021

Aaron was very patient and understood my frustration with another dealership. He listened to my needs then he showed my cars based on my needs. More

by lerica.jones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Jewell
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Dec 21, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 20, 2021

Great job. Prompt service. Dean did a great job. Car was repaired in the promised timeframe. More

by mikesmith834
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
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Dec 21, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 20, 2021

Getting my car back in a timely matter was great ! Actually talking to somebody about my car wasn’t so great ! More

by aniyaanderson22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Frank Brown Service Manager and our Frank Brown Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 19, 2021

I have always used Frank Brown to service/fix problems on my vehicle for 5 years. Hasn't been a problem. But now I can't get any service. I've been on the waiting list for service going on 3 months now. Very More

by Rolen628
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronnie, did well. No tech available.
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Dec 20, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your concerns with our GMC Service Manager and GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 17, 2021

I always enjoy taking my truck to Frank Brown service department. Everyone is kind and pleasant to talk to. Thanks for all you do! More

by tanalynn81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy & Ronnie
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Dec 20, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 16, 2021

Purchase went great. Super friendly. No pressure delivered my car to Albuquerque. I love my Honda Pilot More

by ann.newsted
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
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Dec 17, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
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