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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,163 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,163 reviews

January 05, 2022

Tyson and Mike were very nice and professional. They answered all of our questions and were never "Pushy". That is what keeps us coming back and recommending them to others. More

by Kodak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Saldana, Emilio
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Jan 06, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 04, 2022

Ethan was great! When I was ready to purchase, I made it clear that I wanted to vehicle and just wanted to walk in and sign paperwork - he made that happen! I was in and out with my new vehicle in 20 minut More

by SHarley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan McKenzie
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Jan 04, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 04, 2022

Sammy in service depth was very helpful and courteous. When I brought issue of repair to his attention he got it recified More

by BLUE2009WAVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy in service dept
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Jan 05, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 03, 2022

Great and quick service! Had my truck in and out and on my way in no time! Great job guys! And thanks! More

by rafaff74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 03, 2022

Prompt, courteous service. The service was performed and received a call when completed. The cost was exactly as quoted. More

by tabnanc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean and Terry
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Jan 04, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 03, 2022

Quick, easy to communicate what is needed. Plenty of room in waiting area with separated seating areas to maintain distance from others. More

by keneesan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jan 04, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 01, 2022

Great dealership, everyone is very polite and helpful. Waiting room is very nice. I had to wait about 45 minutes but I didn’t make a appointment. I know when my wife scheduled her service it’s about 25 to More

by yfzbimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 31, 2021

Great service they help us on everything good experience we recommend frank brown for your next truck purchase More

by efr.roma87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Gilvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 29, 2021

We were traveling from Colorado back to San Antonio. Check engine light came on in Lubbock. Dean was our service advisor. He was awesome! Got car checked out, fixed, and contacted my extended warranty c More

by kelhunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean (service)
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Dec 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 28, 2021

David and crew were amazing and found the vehicle that we wanted in a very tough time in the vehicle business (Supply shortage). We were very pleased with the excellent service all around from Frank Brown Ho More

by delila0503
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hendrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
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