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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,283 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,283 reviews

August 10, 2022

2nd time working with this dealer. The first was awful. Thanks to the pandemic and cat situation, I had to go back as this is the only local Honda dealer. If I were rating by this last More

by mersalas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emilio, Chris?
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Aug 10, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 10, 2022

Great service. Fast process. Salesman was knowledgeable of the vehicle we wanted. The only thing was that finance did not offer an extended warranty. More

by 62.scoutmaster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brown
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Aug 12, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 09, 2022

Got my Yukon fixed as per recall, was done in the time I was told it would take. Thinking about looking into buying a SUV from there. More

by Littlejaws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 08, 2022

Very professional fast and easy way to buy a car and staff was also very helpful More

by Angelo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 07, 2022

Fast and dependable service. Straight answers. Willing to work with you if you need something special. More

by Herb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy and Ronnie in GMC service
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Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 06, 2022

UNPROFESSIONAL! TERRIBLE CUSTOMER SERVICE! Sold a vehicle out from under us while waiting on paperwork! Not one salesman or manager apologized for what happened. A s More

by jordand40
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Saldana
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Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. I have shared your comments with our Frank Brown Sales Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Aug 12, 2022 -

jordand40 responded

Please share this with the manager. I would like to have an apology from him as well.

August 06, 2022

People nice friendly did not have a long wSit for oil change. I’ve filled this out before More

by wlrbsr55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil change
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Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 06, 2022

I was in there quick and got out just as fast. Appreciated that greatly! Paul was helpful and took care of me More

by desvera8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Vera
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Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 05, 2022

After seven days I was told I was next in line for five days picked up unfixed More

by johnmarkaddison
Recommend Dealer
No
Employees Worked With
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

August 05, 2022

I would have given 5 stars had you not forced me to waste my time with this 15 word minimum review More

by Don’t know
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t jnow
Report | Print
Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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