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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center
Janesville, WI
904 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
904 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center
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April 03, 2020
Everything went perfectly! I got my oil changed and inspection done and your guys even scrubbed extra hard to get all the bird poo off in the car wash!! inspection done and your guys even scrubbed extra hard to get all the bird poo off in the car wash!! More
by BARNESMARCI51
Verified CustomerEmployees Worked With
Linda Batty
April 03, 2020
Excellent service and speedy repairs. Love it! I only dealt with Linda. She was fantastic! The work was done in less than an hour. Good job, Boucher! dealt with Linda. She was fantastic! The work was done in less than an hour. Good job, Boucher! More
by LIVEWIRE861
Employees Worked With
Linda
April 01, 2020
Picked up and dropped of the car at my house for no charge. Good communication and looks like high quality work. Flagged a few things during the inspection and asked if I wanted them addressed. charge. Good communication and looks like high quality work. Flagged a few things during the inspection and asked if I wanted them addressed. More
by SNORULZ
Employees Worked With
April 01, 2020
Kayce was great to work with, she was professional and polite throughout the whole experience, she also gave me updates which was great. The visit was a great experience thank you polite throughout the whole experience, she also gave me updates which was great. The visit was a great experience thank you More
by HEATHSABINE
Employees Worked With
Kayce Chesebro
March 31, 2020
good experience came in for an oil change and tire rotation, and was in and out in not time. the only downside was that my truck wasn't dried very well after the wash came in for an oil change and tire rotation, and was in and out in not time. the only downside was that my truck wasn't dried very well after the wash. More
by Keith
Employees Worked With
Curtis Jenner
March 27, 2020
brake job the brake job was done in a timely manner. When my wife took the truck out to get errends done she heard a thumping sound in the front. the brake job was done in a timely manner. When my wife took the truck out to get errends done she heard a thumping sound in the front. More
by WAK8280
Employees Worked With
Gerry Davis
March 26, 2020
Transparent with prices There is no transparency with the service charges and I rely on the service department to communicate the services needed/recommended. The "works" off There is no transparency with the service charges and I rely on the service department to communicate the services needed/recommended. The "works" offer does not apply to all vehicles. I do not change my own oil, therefore, do not know how many quarts are needed for my car. That is why I bring it for service. When I inquired on why I would have the works, she treated me as if I should have known. There is a lack of clear communication with Jerico. She is always all over the place. I received messages regarding someone else's service for updates. When she applied coupons, she did not apply the most cost-savings option and claimed she didn't know all of the coupons. Jerico had numerous of the coupon mailers next to her when I dropped of my vehicle, which I had a copy of my own to apply. It raises concerns regarding her honesty and displays poor customer service. More
by GUDCRYSTAL
Employees Worked With
March 24, 2020
Fast service, Great customer service! Used the service center for an oil change & a part replacement, I was in and out in no time! They knew I was short on time & did their best to accommo Used the service center for an oil change & a part replacement, I was in and out in no time! They knew I was short on time & did their best to accommodate me. Linda is absolutely amazing! More
by lilbrs28
Employees Worked With
Service - Linda
March 18, 2020
Very friendly, accommodating, and helpful. Great dealership. Have dealt with sales, service, and parts departments. Everyone has been very friendly, accommodating, and helpful. My needs an Great dealership. Have dealt with sales, service, and parts departments. Everyone has been very friendly, accommodating, and helpful. My needs and expectations have been met. More
by JLIVICK
Employees Worked With
Other Employees :
Rebecca Henke, Nate Blaser
March 13, 2020
Excellent experience from my stop at the service desk, scheduling my appointment and getting the recalls done on my Jeep. Awesome customer service! Keep in doing what your doing! You’re doing it right. scheduling my appointment and getting the recalls done on my Jeep. Awesome customer service! Keep in doing what your doing! You’re doing it right. More
by Scott P.
Employees Worked With
Curt Jenner
