Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Nobody was wearing a mask, even when we approached with ours on. In the past we were were very happy after our visits. Recently we have just been incredibly nervous. ours on. In the past we were were very happy after our visits. Recently we have just been incredibly nervous. More

they picked up fixed and delivered back to me , I was looking for a new dealership in Janesville I think I found 1 , everyone was friendly , hard to judge quality when only had for 2 days , everythi I was looking for a new dealership in Janesville I think I found 1 , everyone was friendly , hard to judge quality when only had for 2 days , everything seems good. More

vw jetta friendly, clean, efficient, helpful, thorough. this is the way i would describe my visit to the frank boucher volkswagen dealership and service center friendly, clean, efficient, helpful, thorough. this is the way i would describe my visit to the frank boucher volkswagen dealership and service center in janesville. More

2019 Dodge Durango SRT The team was fast and friendly. Always a great experience, I walked around the showroom as my suv was being serviced, was greeted and welcomed with a The team was fast and friendly. Always a great experience, I walked around the showroom as my suv was being serviced, was greeted and welcomed with a friendly smile More

First Time for Service I had a remote start installed in my Wrangler. Called and made the appointment. The person on the phone took down the necessary info on my vehicle. I had a remote start installed in my Wrangler. Called and made the appointment. The person on the phone took down the necessary info on my vehicle. I showed up on the day of the appointment, dropped off the vehicle and came back when they called. Chatted with the salesman that sold me the vehicle as well. In and out, no problems! More

First time I've received bad service Generally, I'm very happy with the service provided at Boucher. This time, I received a phone call at the end of the day of service informing me they Generally, I'm very happy with the service provided at Boucher. This time, I received a phone call at the end of the day of service informing me they'd need to keep the vehicle overnight. No offer to provide a loaner vehicle; I had to request it since I had no way to get home from work. Good thing I requested it; it took over a week to get the problem fixed. Communication throughout the process was poor and was told several times my vehicle would be done by end of day only to receive a phone call at the end of the day telling me it would be tomorrow by the end of the day. My husband wanted more information about the problem and had to call multiple times to try to get his call returned. Ultimately, my car runs great after the repairs were complete, but the entire service process was frustrating. Very disappointing compared to the normal service I've received in the past. More

Always get great service! I appreciate the staff keeping me informed about my vehicle. They let me know about my vehicle needs for the future!!! me informed about my vehicle. They let me know about my vehicle needs for the future!!! More

Always treated me well. Been going there since I bought my car new in 2015 for all service and needs.would highly recommend to anyone looking to buy, or, service their car. my car new in 2015 for all service and needs.would highly recommend to anyone looking to buy, or, service their car. More

Why is it when I purchased an oil change tire rotation package they only do the oil saying I never asked for rotation. Should be simultaneous with the package! package they only do the oil saying I never asked for rotation. Should be simultaneous with the package! More

Opinion on the rise I have never been very trusting of getting any kind of service done at a dealership. I have had plenty of interactions that left an extremely bad tast I have never been very trusting of getting any kind of service done at a dealership. I have had plenty of interactions that left an extremely bad taste in my mouth with service departments at dealerships, even at another dealership owned by the same group. I bought my first brand new car from Bouche VW in late 2018 and have been back several times because of the warranty, recalls and standard service. I have had nothing but a 5 star experience at this dealership. More