Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Lost car: it was parked in a different lot.Lost coupon: Lost car: it was parked in a different lot. Lost coupon: I did not receive my discount. Lost confidence: The dealership was unable/unwilling to redu Lost car: it was parked in a different lot. Lost coupon: I did not receive my discount. Lost confidence: The dealership was unable/unwilling to reduce my expense. ("The bill had already gone to accounting.") I generally have a good experience with sales and service; this time was the exception. More

Fast, efficient....went in for an oil change .....a service manager named Corey was amiable and very helpful. He went over the service checklist after the oil change. Excellent overall experience. service manager named Corey was amiable and very helpful. He went over the service checklist after the oil change. Excellent overall experience. More

Everyone is always polite, friendly, and efficient. The facility is always clean and neatly kept. I depend on one service manager to take care of my van's needs and I trust him completely to not try to se facility is always clean and neatly kept. I depend on one service manager to take care of my van's needs and I trust him completely to not try to sell me on doing something unnecessary. I am a widow on a fixed income - he knew my husband very well, and looks after me. I appreciate that service, and his honesty. More

Always friendly and efficient! The staff knows me and my vehicle and I know they will take care of my car properly and in a timely manner. vehicle and I know they will take care of my car properly and in a timely manner. More

Jericho in service is the best service counter employee that I have ever worked with. I live in Burlington, WI but keep taking my car for service in Janesville because of the outstanding service provided b that I have ever worked with. I live in Burlington, WI but keep taking my car for service in Janesville because of the outstanding service provided by Jericho and the service technicians. Keep up the great work. More

Purchased a new key fob for my 2012 Ram. They needed both my old fobs and the new fob to program all 3 at the same time, should take about 30 minutes. 80 minutes goes by and they haven’t even started. both my old fobs and the new fob to program all 3 at the same time, should take about 30 minutes. 80 minutes goes by and they haven’t even started. 2 hours later, FINALLY done. So much for respecting MY time. I wasn’t happy that my daughter had to wait after school for me to show up. If you can’t keep up with the workload, hire more staff. More

TRUCK MAINTENANCE WAS COMPLETED QUICKLY.PICK-UP and TRUCK MAINTENANCE WAS COMPLETED QUICKLY. PICK-UP and PAYMENT PROCESS WAS SMOOTH and QUICK AS WELL. IN-AND-OUT IN A FEW MINUTES. BEST EXPERIENCE I'V TRUCK MAINTENANCE WAS COMPLETED QUICKLY. PICK-UP and PAYMENT PROCESS WAS SMOOTH and QUICK AS WELL. IN-AND-OUT IN A FEW MINUTES. BEST EXPERIENCE I'VE HAD AT THIS DEALER. More

Service was great, always enjoy seeing the service people...always friendly and helpful!! I came in for oil change and tire rotation, took less the one hour..Awesome!! people...always friendly and helpful!! I came in for oil change and tire rotation, took less the one hour..Awesome!! More

Great service department they were fast and friendly! I came in for an oil change and it was done in half the time I thought it would take. came in for an oil change and it was done in half the time I thought it would take. More

Very fast efficient service. Everyone was very helpful, contacted me when the truck was done. I had warranty work performed on the truck of mine contacted me when the truck was done. I had warranty work performed on the truck of mine More