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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Janesville, WI

4.5
904 Reviews

904 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

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October 14, 2020

Curt was very efficient kept me informed about the service and worked with me regarding a required future service date work was completed in a timely fashion More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt
Oct 27, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for sharing, Jim!

October 09, 2020

Thank you so much the great service and fast service. Having a busy schedule you made it possible for me to get in and out with ease. Thank you so much! More

by ANGELASTURDIVANT27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Schmid
Oct 09, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Angela, it was our pleasure!

October 09, 2020

Usually pretty good for oil change,but took extra long last time!!!Didn’t tell me anything on progress till they were done.Then they said sorry for the long time !!! More

by johnpmcc357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayce Chesebro
Oct 09, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for sharing your experience with us, John.

October 07, 2020

I am from out of town and Todd White was very helpful, working with my schedule so that everything could work out. Paint matches great. More

by BARBIE_BUG_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd White at the body shop, Corey Vetos
Oct 08, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for the review!

October 06, 2020

Frank Boucher automotive service department was courteous and the repair was fast. We need our wheel lock taken off of vehicle. We first went to a chrysler dodge dealership in Beloit. They were so unhelpful More

by lovelesslatrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayce Chesebro, Richard Schmid, Corey Vetos
Oct 08, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for the 5-star review!

October 02, 2020

The employees are great, very helpful and friendly... but I am knocking down the five star by 2 for these reasons: 1 star for not providing loaner cars, and 1 star for not washing the car after paying $600 f More

by Douglas R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayce Chesebro
Oct 09, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Douglas, thank you for sharing your experience with us. Please reach out to our Service Manager, Corey Vetos, at 608-757-6150 so we can address your concerns. We hope to hear from you soon.

October 02, 2020

The sticker for my oil change was not replaced with the new one with info for my next oil change. I have a burnt out marker light that was not told about. This is the first time ever I've had a negati More

by Aaron Mueller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3491 Linda Batty
Oct 08, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Aaron - thank you for bringing this to our attention. We are very sorry you had a negative experience with us. When you have the opportunity, please reach out to our Service Manager, Corey Vetos, at 608-757-6150 so we can go the extra mile and make things right.

October 02, 2020

Everytime I come there I am treated very professionally and timely. The staff is very friendly and helpful. When I leave my vehicle they call when it is done. More

by MADTIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Davis, Nate Blaser
Oct 08, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for sharing!

October 01, 2020

Very knowledgeable. Helped us check out all vehicles so we could get the one we liked and could afford. Definitely would recommend to our friends More

by JAKEMARY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JJ Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerry Davis, Nate Blaser
Oct 09, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for the kind review and recommendation!

September 29, 2020

Linda is always helpful. She has always gone the extra mile when we bring our vehicles in for service. Don’t let her go. E More

by HAGGARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Batty
Oct 09, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for the review!

Oct 10, 2020 -

HAGGARD responded

Linda is extremely personable and is the most knowledgeable service writer I have met in the past 40 years. Most people aren’t happy when they have to bring their vehicle in for service, but Linda explains all the possible outcomes and always follows up when something changes. You have an outstanding employee. Actually all of the people up front are great.

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