Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

I have never used your dealership before but will definitely use in the future because of my experience there. Linda was very professional and nice. definitely use in the future because of my experience there. Linda was very professional and nice. More

Jericho is the best! Always know I'm going to be greated with a smile. Having car issues is never fun, but I always know I'm in good hands with her :) with a smile. Having car issues is never fun, but I always know I'm in good hands with her :) More

The vehicles have always been dependable when repaired. The people in the service department has always treated this grumpy old man in a good way. I have never been served by the five below so I will gi The people in the service department has always treated this grumpy old man in a good way. I have never been served by the five below so I will give them all five stars. More

The Dealership is fine. Service said the general checks (air, etc.) were done twice when they weren't. Had to come back three times to get the full service completed. The part was misordered as well. (air, etc.) were done twice when they weren't. Had to come back three times to get the full service completed. The part was misordered as well. More

Worked with Curt, Service Advisor on new tires and 4 wheel alignment . Time was scheduled for 7:30 and they were ready for me when I arrived. Work was completed in a timely fashion wheel alignment . Time was scheduled for 7:30 and they were ready for me when I arrived. Work was completed in a timely fashion More

Always a pleasure to do business at Frank Boucher. The staff is very friendly and very knowedgeable. Service is great I look foward to working with Curt. They have a large slection of new and used vechicl staff is very friendly and very knowedgeable. Service is great I look foward to working with Curt. They have a large slection of new and used vechicles. More

VW service is always personal and amazing. Jericho goes way above customer service and is phenomenal to work with. I am a loyal VW customer as a result of their service department. way above customer service and is phenomenal to work with. I am a loyal VW customer as a result of their service department. More

Very professional and polite! I have been pleased with my experience at Frank Boucher. I look forward to future visits at your dealership, Thank you my experience at Frank Boucher. I look forward to future visits at your dealership, Thank you More

I arrived at 7:30a and wasn't told about my inspection until 945a (I pulled up to empty garage and one other car was in the other express garage.) Then I was told my filters needed to be replaced, so did until 945a (I pulled up to empty garage and one other car was in the other express garage.) Then I was told my filters needed to be replaced, so did that. But also they told me that my intake box was broken where the hose hooks to it (they showed me). I am very concerned about that cause no one is under that hood but your mechanics, I had no engine lights coming on to show anything that a hose wasnt connected or that any other error sounded up due to that hose supposely not connected. I only am lead to believe that when the air filter was checked this was broken at that point. I have no other reason to believe that piece broke off any other way. But it was documented that it was broke at arrival, which is very hard for me to believe. Cause I know two weeks ago that piece was not broken. So I did not have a good experience this time, as I have been in there many times when busy and never even took this long. Not to mention a piece broke that had no reason to have broke, unless when someone checked the air filter. More

Everytime we have gone to or called Boucher Volkswagen in Janesville, WI we are met by very friendly, knowledgeable people. It is a nice place to deal with. We are very happy with them. Janesville, WI we are met by very friendly, knowledgeable people. It is a nice place to deal with. We are very happy with them. More