Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Everyone was very friendly and helpful! Answered questions that I had and made me feel comfortable there. Cleanliness of the dealership was fantastic. Will recommend their service to anyone. questions that I had and made me feel comfortable there. Cleanliness of the dealership was fantastic. Will recommend their service to anyone. More

Service experience was superb. However, while driving home, I heard a clunk under my card. Something (oil pan cover?) was not attached properly and it is now hanging towards the ground. I now need to dr home, I heard a clunk under my card. Something (oil pan cover?) was not attached properly and it is now hanging towards the ground. I now need to drive from Madison down to Janesville for this to be looked at/fixed. Very disappointing. More

Brought new (2019) Jeep in to fix radio. You had it for 3 hours and called and told me you would have to order a new radio. I was told it would take a couple of weeks. I called service department over 2 week hours and called and told me you would have to order a new radio. I was told it would take a couple of weeks. I called service department over 2 weeks later and was told it could be 3 or 4 months to get a radio. Why wasn’t I told this before. Lousy communication. Service department was a big part of your sales pitch when I bought the car. More

Service tech was very sweet and helpful! Waiting room was clean. Happy with oil change and wiper replacement. Rised off my vehicle which was a bonus. clean. Happy with oil change and wiper replacement. Rised off my vehicle which was a bonus. More

Plenty of waiting room. Took 1.5 hours on a Friday morning to get oil change. Car wash was terrible. Poor communication about what was going on and where we needed to be. I rated the people in the ser morning to get oil change. Car wash was terrible. Poor communication about what was going on and where we needed to be. I rated the people in the service department with 1s because I don't know who any of them are and I can't submit this survey without rating them. More

Excellent service from Joshua TukkerHe was very prompt Excellent service from Joshua Tukker He was very prompt helping me when I arrived. And kept me updated with the progress of my oil change and tire ro Excellent service from Joshua Tukker He was very prompt helping me when I arrived. And kept me updated with the progress of my oil change and tire rotation. More

The team got me in quick to replace a tire with a screw through the sidewall! Great price and Excellent service; A great experience working with the service team. through the sidewall! Great price and Excellent service; A great experience working with the service team. More

Great service! I was well updated throughout the process. They noticed I was due for an oil change and took the time to see if I used my free one yet which I didn’t, so they changed my oil too. They even fil They noticed I was due for an oil change and took the time to see if I used my free one yet which I didn’t, so they changed my oil too. They even filled the tire that a little low for me! Very pleased! Loved the text message updates too! More

Bought my VW Passat TDI SEL premium in September from a separate dealer. It was in need of its 40000-mile service. Decided to take it to my nearest VW dealer and I'm very happy I did. They were very commun separate dealer. It was in need of its 40000-mile service. Decided to take it to my nearest VW dealer and I'm very happy I did. They were very communicative throughout the entire process, and they did an excellent job doing the service. I will definitely be bringing it back in the future for all future services needed on my VW. More

Great service and they were quick. Someone took me and dropped me off at work. There was a misunderstanding about the price , but they figured it!!! dropped me off at work. There was a misunderstanding about the price , but they figured it!!! More