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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Janesville, WI

4.5
904 Reviews

904 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

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November 17, 2020

Great company with employees who go the extra mile!! Will definitely be buying from them again and probably for life. Best dealership in town...period!! More

by BSGRASO71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayce Chesebro
Nov 24, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for your 5-star review!

November 16, 2020

Great service done very fast solved all problems on the car very friendly and knowledgable will definently be by service depr from now on thank you More

by GARYLCHAMBERS47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thanks, Gary!

November 14, 2020

Josh is the best service representative I have ever worked with! Great communication throughout the entire process. He is the best I have ever worked with. More

by HACK32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 16, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for sharing!

November 14, 2020

Jerichco and the service tech diagnosed my car's problem and got me back on the road in the promised time, Greatly appreciate their respect for my schedule. More

by ZIMMY5775
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

It was our pleasure!

November 13, 2020

Brought it in for an oil change, it also had a coolant leak but the earliest appointment was 2 days away. It got lost in the shuffle. We got it back 3 days after the oil change and 15 minutes after leavin More

by borowskipower
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Remer
Nov 20, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for sharing your experience. Unfortunately, an air bubble formed in the cooling system that caused your vehicle to overheat. If you would like to discuss this further, please reach out to our Service Manager, Richard Schmid, at 608-757-6150.

November 13, 2020

Great experience at Frank Boucher as always! Thanks to TJ, and Kayce and her team! Kayce keep me well informed throughout my service. TJ was very friendly and great company as I waited. More

by SUNSHINE41406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayce Chesebro
Nov 16, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for the review! We are thrilled you had a positive experience working with TJ!

November 11, 2020

Curt Jenner, service agent at Boucher, always makes sure my Jeep's needs are taken care of to my satisfaction. His attention to detail is great and the repair is always done correctly. More

by chuck.flynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Jenner
Nov 16, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for sharing, Chuck! We are glad you enjoyed Curt's work!

November 10, 2020

I got to say thanks to Linda for getting my truck in and fixed and keeping me updated on what was wrong. She got the rent car for me whenbit was hard to do. More

by SKRAUSE196961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda
Nov 16, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for the positive review and kind words to Linda!

November 08, 2020

Everything was good, except I need several repairs and I have to wait for parts. Of course, my car is rather old and so it is understandable. More

by swaxler
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayce Chesebro
Nov 16, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

We really appreciate your feedback and review.

November 08, 2020

My $40 oil change coupon turned into a $105 bill. I left feeling tricked and will choose other vendors for future vehicle service. Thank you More

by brenwilkinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayce Chesebro
Nov 20, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for your feedback. Your coupon covered the Works Package done to your vehicle but did not cover the additional services done on your vehicle's air filter. If you have any further questions, please don't hesitate to reach out to our Service Manager, Richard Schmid, at 608-757-6150.

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