Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Good service great Saturday oil change service was done in a quick and convenient manner I’ll definitely be back again for service. Thank you in a quick and convenient manner I’ll definitely be back again for service. Thank you More

Best service department I have ever experienced! Took very good care of us! Highly recommend! Will use this service department in the future for all our VW needs. very good care of us! Highly recommend! Will use this service department in the future for all our VW needs. More

Everyone at this dealership is very friendly and accommodating to their customers. The service department has been outstanding in all respects. I fully plan on continuing to be a loyal customer due accommodating to their customers. The service department has been outstanding in all respects. I fully plan on continuing to be a loyal customer due to the impeccable service that continues after the sale. More

Great as always. The three gals were great. I was disappointed that had to buy a complete windshield wiper set to get only the drivers side one I needed. disappointed that had to buy a complete windshield wiper set to get only the drivers side one I needed. More

Not very happy with Dodge. Been coming to Janesville branch since 2013? Last year a computer issue made me wait almost 5 hours for my oil change. I let the payment clerk know it was a ridiculous wait ti branch since 2013? Last year a computer issue made me wait almost 5 hours for my oil change. I let the payment clerk know it was a ridiculous wait time for just an oil change! As I was leaving the parking lot a Manager called and offered me 3 free oil changes and put them on my account. I accepted and moved on. Every year I bring one of four dodge vehicles in for some sort of service usually oil changes twice a year. I brought both my wife’s van and my new truck in this week for oil changes . Spending roughly $150. I asked the main guy in the bay who I’ve seen for years if my remaining two oil changes could be transferred to my new truck since no longer have the old one. He then tried to advise me they expired in 2018 and were only good for a year and I hadn’t been in since 2018. I told him it was last year I had been given the oil changes and furthermore I’m in for oil changes 2-3 times a year and every year. He proceeded to argue with me like I’m a child. I’m pretty sure that I know when and how often I come in for service. Definitely not very pleased with almost back to back incidents. Feel un-appreciated and maybe need to take my service elsewhere. I guess this is how you treat veterans and loyal customers? More

Needed a new battery. While they analyzed the problem they drove me home then picked me up when done. Excessive charge for haz mat supplies. they drove me home then picked me up when done. Excessive charge for haz mat supplies. More

Bought my car there and haven’t had any problems with the service. They’re always really helpful and prompt when servicing my car and I appreciate that. service. They’re always really helpful and prompt when servicing my car and I appreciate that. More

This is Rebecca, Perry’s wife. Excellent service as always, timely and efficient. Staff is always helpful and courteous. Always a pleasant experience. Thank you. always, timely and efficient. Staff is always helpful and courteous. Always a pleasant experience. Thank you. More

Always great service and the staff is very nice and professional. Great experience. Curtis in service was quick to greet me and get me checked in. Curtis gave a recap of the service performed and took professional. Great experience. Curtis in service was quick to greet me and get me checked in. Curtis gave a recap of the service performed and took the time to show me the inspection report from the tech. Curtis thanked me for my business and made me feel valued as a customer. Thank you Curtis for a job well done. More

Linda was very professional and personable. She took very good care of me. I want to add that the seat adjustment bar is too short. very good care of me. I want to add that the seat adjustment bar is too short. More