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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Janesville, WI

4.5
905 Reviews

905 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

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March 16, 2021

My car was in for detailing and over 6 different things were missed. Very disappointing! I’ve done this service before snd had better experience. Still waiting to hear back More

by PURPLELILLY531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayce Chesebro
Mar 22, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for bringing this to our attention. Unfortunately, we are unable to find your name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Richard Schmid, at 608-757-6150 so we can go the extra mile and make things right.

March 15, 2021

They did a great job on making my visit safe and pleasant. Staff is well trained and I was on the road in a reasonable time frame. More

by hakimsalaam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayce Chesebro, Richard Schmid, Corey Vetos
Mar 22, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for sharing!

March 11, 2021

Well, I pulled up to the express door and my truck was taken right in for an oil change and tire rotation. I was met by a friendly Lady and the work was finish in less than 30 minut.es. I am very pleas More

by BUMPAMONROE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayce Chesebro
Mar 11, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Dennis - thank you for sharing!

Mar 12, 2021 -

BUMPAMONROE responded

E mail bumpamonroe@yahoo.com

March 09, 2021

Jericho was an excellent service department rep. (Friendly and helpful). I like the Express Lane for oil changes. It is convenient when you need an oil change. More

by MELISSADWESTBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for sharing, Melissa!

March 06, 2021

service was fast and they did great work nice we will go back i was happy of work they did it was clean watch tv good More

by JIMMIEBOYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayce Chesebro, Richard Schmid, Corey Vetos
Mar 11, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thanks for sharing, Jimmie!

March 04, 2021

As always the service is great! Everyone is easy to work with. Curt in service always makes you feel at home. My vehicles are always done in a timely fashion. More

by TSPORTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt
Mar 11, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thanks for the 5-star review!

March 03, 2021

Always confident in their work and friendly. Price is different every time I go and I would like some consistency there. Service hours are good More

by nicholson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt
Mar 11, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for the review!

March 01, 2021

The waiting area had good snacks and drinks. The service department was prompt and efficient. Kayce was friendly and informative of what was going on. More

by BRADLEYNELSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayce Chesebro, Richard Schmid, Corey Vetos
Mar 11, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thanks for sharing, Bradley!

February 26, 2021

Your service team is amazing! They worked with VWCC to make sure my car was fixed right and kept me updated along the way. Thank you so much! More

by DPALUCCI77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayce Chesebro, Richard Schmid, Corey Vetos
Mar 11, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for sharing!

February 18, 2021

They got me in qnd out at the time specified and she was very nice at the counter and on the phone. No problems or hassles. More

by CINDYP512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayce Chesebro
Mar 11, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Cindy - thank you for sharing! We are glad you had a positive experience.

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