Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Took longer than I thought it should have for an oil change and tire rotation. Otherwise service was good. People very polite. Price was great. change and tire rotation. Otherwise service was good. People very polite. Price was great. More

Always an awesome experience with the service people from Boucher VW! They go above and beyond every time!! Thank you to everyone in the service department!! Boucher VW! They go above and beyond every time!! Thank you to everyone in the service department!! More

Pretty great customer service. Loaner car which was almost new. Timely service and updates the appointment took a while to get but they were just busy. almost new. Timely service and updates the appointment took a while to get but they were just busy. More

Jerricho always takes great care of us when we need any type of service done. She is straight forward and keeps you updated on all issues your car may have. type of service done. She is straight forward and keeps you updated on all issues your car may have. More

Worst customer service experience ever. Got there at 9 am on Saturday March 20th 2021 for an oil change and staff didn't want to book me in due to shortness of staff basically told me to leave my truck there on Saturday March 20th 2021 for an oil change and staff didn't want to book me in due to shortness of staff basically told me to leave my truck there and they would see if they could get to it or not. I also asked for them to check my ram boxes because they were no longer locking with my remote and I was told they couldn't because they had no workers to help. I asked for my oil change to be synthetic oil and once I picked up my truck and paid they said they used regular oil not the oil I had asked for. This is the worst service I have received since I started getting my truck serviced here in 2019. And to be honest not sure I want to go back More

It’s always a very nice experience with you guys overall very satisfied with my interaction with everyone who I interact with thank you all very satisfied with my interaction with everyone who I interact with thank you all More

The service department does a great job. They are friendly and will text me with questions and/or information. I will continue to bring my VW here for service and will recommend to others. friendly and will text me with questions and/or information. I will continue to bring my VW here for service and will recommend to others. More

Will keep getting service there, very happy with staff and service. Would recommend to friends. Great service, great service, great service, great service, great service and service. Would recommend to friends. Great service, great service, great service, great service, great service More

Always a wonderful experience when I have to bring my car in for service at Frank Boucher! Everyone I come into contact with is so helpful in for service at Frank Boucher! Everyone I come into contact with is so helpful More

My car was in for detailing and over 6 different things were missed. Very disappointing! I’ve done this service before snd had better experience. Still waiting to hear back were missed. Very disappointing! I’ve done this service before snd had better experience. Still waiting to hear back More