Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Got us right in for an oil change. Told us it would be about an hour & that they would call when it was done. It was past an hour so we drove by to see if it was done & it was not. We ran a few more erran about an hour & that they would call when it was done. It was past an hour so we drove by to see if it was done & it was not. We ran a few more errands & never received a call that it was done. It was 5:20 when we picked the car up, the service department were gone for the night however the girl at the front desk was very nice. They had our car out back & gave it s car wash. The service & customer service was very good just wished they would have called when it was ready. Also the colored printer must nit gave been working, our receipt was in black & white so we cant tell what are problem areas with the car, seeing no one called they did not discuss this with us. We asked the girl at the desk if she knew what color the breaks were & she said no the printer must have been out of ink. More

When I finally found the building, everything was perfect. However not knowing that oil change had been moved somewhere, whoever answered my call at the service department was actually rude to me abo perfect. However not knowing that oil change had been moved somewhere, whoever answered my call at the service department was actually rude to me about it. I wanted to call and talk to them and she would not even give me a phone # very disappointed More

Wheel-lock Key LostOil-life Indicator Not ResetRushed Wheel-lock Key Lost Oil-life Indicator Not Reset Rushed Detail Job (multiple items not cleaned) Upon Complaint, all issues were corrected to my s Wheel-lock Key Lost Oil-life Indicator Not Reset Rushed Detail Job (multiple items not cleaned) Upon Complaint, all issues were corrected to my satisfaction. More

brought in for fuel rail leak recall. next day the car's check engine light was on and was alerting it lacked sufficient engine oil. i checked over the engine bay myself and found some of the evap system c check engine light was on and was alerting it lacked sufficient engine oil. i checked over the engine bay myself and found some of the evap system connections were not connected and were loose in the engine bay. on top of that the car was burning off spilled coolant from the block that was apparently added as part of the recall; it was an incomplete and messy job--this car has had no issues for its nearly 40,000 miles until it visited this service department. a note on the multipoint inspection: they recommended a rotate on tires that all 4 were replaced on less than 300 miles ago at another location, also recommended an air filter and oil change that was done only a few months ago. i feel like this service department is dishonest and not committed to quality work. i will not return. More

Well from what I had to see, it’s pretty cool. They were patient as I was. But there was snacks and drinks so I guess it wasn’t all bad. Had tv too. patient as I was. But there was snacks and drinks so I guess it wasn’t all bad. Had tv too. More

No complaintsQuick job that was explained well by No complaints Quick job that was explained well by Curt Will return for future work due to my experience. Consistently perform good work on our van No complaints Quick job that was explained well by Curt Will return for future work due to my experience. Consistently perform good work on our van. More

Went in for oil change before coming in I had called to see if I would need an appointment in order for them to inspect my RAM for a broken piece women I spoke with informed I didn’t need it just come in s see if I would need an appointment in order for them to inspect my RAM for a broken piece women I spoke with informed I didn’t need it just come in she would have tech take a look at it upon arrival I told service advisor same concern made it aware this was important for me to find out as far as pricing and or getting it fixed and or replaced waited 2 hours I assumed they were taking a closer look at broken piece when service advisor came to give paperwork she had bare minimum information on broken piece and or what my next step could be felt brushed off and put to side as if I wasn’t important I myself work in customer service and to me was rude on her end I understand they didn’t have parts to perform but felt she could of quoted me other options More

They were courteous and knowledgeable upon check in. The service was detailed and they were fast. Overall it was a good experience and the waiting area was comfortable. service was detailed and they were fast. Overall it was a good experience and the waiting area was comfortable. More

This crew is awesome and greatly appreciated! I always feel so taken care of during my visits! They're very knowledgeable and super helpful! Thank you! feel so taken care of during my visits! They're very knowledgeable and super helpful! Thank you! More

My first time visit to this part of Boucher, usually go to the Volkswagen sight. Was unsure, but felt very comfortable as the woman took me through the process to the Volkswagen sight. Was unsure, but felt very comfortable as the woman took me through the process More